Support » Fixing WordPress » Malware: Redirect Loop

  • I am unable to access our company website due to a malware that seems to be causing a redirect loop. Opening the site on any browser from any device results in the following:
    Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
    (The same happens in Chrome and Safari)

    Webmasters shows no security issues but when I search, it is very clear that there is abundant malware. Securi also shows malware all over.

    I am, however, unable to even log in to my wordpress account, as the wordpress log in page (…) also results in a redirect loop.

    Is there a way to contact someone at wordpress directly? (I’ve been trying to find a way but have come up empty. Is there no direct support line??)

    And are there options beyond paying $90 to Securi to clean the site?

    Thank you!! Help!

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