Title: Malware Issue (Pro User)
Last modified: January 3, 2024

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# Malware Issue (Pro User)

 *  Resolved Anonymous User 21172754
 * (@anonymized-21172754)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/malware-issue-pro-user/)
 * Hello dear RA team,
   unfortunately my site is still in a bad state, although I
   have updated the plugin and have also run a malware scanner over it. It still
   reminds me that the source code is infected and that it is due to Royal Addons.
 * I have bought your licence and would like you to help me as it is your responsibility
   and I am taking a big risk with you if my database is constantly under attack.
 * The Search Console also shows me that thousands of pages are not being indexed.
   However, I only have around 20-40 pages. How can this be rectified without too
   much effort?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-issue-pro-user%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [wprsupport](https://wordpress.org/support/users/wprsupport/)
 * (@wprsupport)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/malware-issue-pro-user/#post-17315723)
 * Hi @miesegrafiker
 * First, thank you for choosing our theme and service.
 * Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site
   info to clipboard” button, then send the information to our email: [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/malware-issue-pro-user/royalelementoraddons@gmail.com?output_format=md)
 * Also, navigate to Tools > Export – choose All Content click on Download Export
   File, and then send this file to our email – [royalelementoraddons@gmail.com](https://wordpress.org/support/topic/malware-issue-pro-user/royalelementoraddons@gmail.com?output_format=md)
   as well.
 * We will analyze your system and replicate the same case. This will help us to
   debug the issue much easier and provide a faster solution.
 * P.S. Please don’t forget to mention the support URL from wordpress.org
 * Kind regards
 *  [goobiee](https://wordpress.org/support/users/goobiee/)
 * (@goobiee)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/malware-issue-pro-user/#post-17343945)
 * The developers contacted me briefly and did not offer a solution.
   In the meantime,
   this has all happened again: **+300 new infected data on +10 domains. The malware
   from Royal Addons continues to gain access to EVERYTHING through one page. This
   is just a collective damage** for a paid licence and i feel f**ked. I’m going
   to put on some lipstick the next time?
 *  Plugin Contributor [Nick](https://wordpress.org/support/users/elementoraddonswpr/)
 * (@elementoraddonswpr)
 * [2 years, 4 months ago](https://wordpress.org/support/topic/malware-issue-pro-user/#post-17350334)
 * Hi is the screenshot of sacn resoults of Wordfence
 * [https://prnt.sc/FcUyXtKeuAp7](https://prnt.sc/FcUyXtKeuAp7)
 * As you can see there is no issue with our plugins, it might be that some your
   files are infected and they have infected our plugin file and that why you have
   problems, our plugin is clean and safe, we are testing it daily
 * Kind Regards,
   Nick

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Malware Issue (Pro User)’ is closed to new replies.

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## Tags

 * [infected](https://wordpress.org/support/topic-tag/infected/)
 * [seo](https://wordpress.org/support/topic-tag/seo/)

 * 3 replies
 * 4 participants
 * Last reply from: [Nick](https://wordpress.org/support/users/elementoraddonswpr/)
 * Last activity: [2 years, 4 months ago](https://wordpress.org/support/topic/malware-issue-pro-user/#post-17350334)
 * Status: resolved