Hi Guys, I have been with IXwebhosting for many years now and must say that out of over 10 different webhosting companies I dealt with and used their services,IXwebhosting are above average in terms of Value for money and Customer service. However, this first time (and I must say exceptional event) left me with over 5 websites affected mainly on the Admin section of my WordPress making it un inaccessible.
I have been on the IXwebhosting case since this started going back 4 days ago and they have not been as helpful as they usually are. also I must say that when I asked them if this is only me or if there are other affected website on their server they stuck by saying that they cannot discuss individual cases with me (in other words, admitting there are and Promedio is a proof of that).
Today, after being on their case as I do daily, I got a reply to my ticket saying:
Thank you for contacting our technical team.
We are glad to inform you that we have successfully cleaned your account from malware. Unfortunately your account has been hacked through WordPress vulnerabilities. We strongly recommend you to upgrade all your WordPress applications with modules and components to the latest versions. The following link may be useful for you in order to upgrade your applications:
Please make sure that you always use latest versions of software on your web sites to be more secure."
Still, it seems that issue remains
1. My browser still block my affected pages which means that the F....ing shoremill.com Malware is till crawling there.
2. Through my Webmaster account i can still see all the findings appearing. (bear in mind that it will take time for Google to reflect an updated Malware status after review)
I would very much appreciate if anyone could share a way to prevent this from happening recommending a plugin or a service that can be used as a firewall to such attacks.