Support » Plugin: InfiniteWP Client » Malware because of InfiniteWP Client

  • Jeroen

    (@jeroenonstenk)


    Hi,

    The communication of the security issue arrived too late for me. No mail or what so ever. One of my clients had to notify me. Quite awkward.

    I have a couple of infected websites all on 1 server. Each time when i clean them up they get infected again within a couple of hours. Removing the malicious codes doesn’t seem to be enough. I’m missing some spots. But I have no idea where.

    Why don’t you have any solution shared with us?! Can you give me a manual for how to clean up my websites/server?

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author infinitewp

    (@infinitewp)

    Hi Jereon,

    I am David founder of InfiniteWP, I totally apologize for the trouble caused here.

    https://mailchi.mp/infinitewp/infinitewp-important-security-update-released (Jan 8th)
    https://mailchi.mp/infinitewp/infinitewp-important-security-update-released-660729 (Jan 21st)

    Kindly do email us with your email address and the URL to your server where our customer support people can help you to remove any issues with the product. Once again, I sincerely apologize for the trouble caused.

    Thread Starter Jeroen

    (@jeroenonstenk)

    A little update (since others are experiencing the same issue). I have send them a mail and received very quickly a reply.

    I have just send them a mail providing them access to DirectAdmin, and also gave the WP admin credentials of the infected websites. They promised me to clean up all my sites.

    Hopefully will the whole issue be quickly resolved!

    Thread Starter Jeroen

    (@jeroenonstenk)

    Update again

    I got help from @infinitewp and they provided me a cleaning tool. Which seemed to be the solution. For a couple of days. Because today I found out that, since yesterday, all the shit is back again.

    I’m getting really tired of this!!

    This malware killed one of my sites already and it’s threatening my second one. @infinitewp , my host says I either need to kill the second site or go find someone to clean it up for me. The cleanup services are expensive enough that I’m really worried about how to do that!

    HELP!!

Viewing 4 replies - 1 through 4 (of 4 total)
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