Support » Plugin: W3 Total Cache » Malware?

  • Resolved reteinformatica

    (@reteinformatica)


    Hello to anyone,
    my host provider informed me with this message:

    Hello,

    ImunifyAV scanned your websites automatically for malware. At least one of them is infected and needs your action:

    reteinformatica.biz 1 file infetto
    /wp-content/plugins/w3-total-cache/inc/lightbox/support_us.php

    negozio.reteinformatica.biz 1 file infetto /wp-content/plugins/w3-total-cache/inc/lightbox/support_us.php

    Remove the malware with one-click

    Best regards,
    Plesk and ImunifyAV Teams

    Same thing with another site I have with other domain.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @reteinformatica

    Thank you for your inquiry and I am happy to assist you with this.
    I can assure you that those files are not malware.
    You can download the plugin from here and replace the mentioned file, to confirm that the new, fresh file is there.
    I am not sure what ImunifyAV considers as an infected or malicious file but again I can assure you that those files are not malware.
    Thanks!

    Thread Starter reteinformatica

    (@reteinformatica)

    Hello, thank you for the answer.
    in fact I wrote earlier in this forum to have an affirmative answer, I was almost sure that it was a false positive

    Plugin Support Marko Vasiljevic

    (@vmarko)

    Hello @reteinformatica

    Yes, that is correct.
    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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