Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor alexburan

    (@alexburan)

    Hi Pedro,
    I just checked your website: [ deleted ] and it looks like the conveythis widget was installed correctly and worked nicely. In fact, our records show that 730 words from your website were successfully translated to Spanish.
    Why are you blackmailing us saying that nothing works? Only because you have switched to gtranslate and got more languages free of charge? This is ridiculous. Very undeserved feedback for our hard work!

    Plugin Contributor alexburan

    (@alexburan)

    Moderators, please remove this review.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Moderators, please remove this review.

    @alexburan No. Why do you think the moderators would do that? There was feedback and you replied. Not that well too.

    Plugin Contributor alexburan

    (@alexburan)

    What else can we reply!? Nothing irritates me more than when you spend two years developing a useful plugin for WordPress, and some random Pedro leaves you a 1 star feedback! So generous! Thank you!!!

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Take a deep breath: this isn’t LetterBay or Greek Name Sounding Online Super Store. You do not have to get a perfect score in the reviews. In fact a perfect score makes the reviews pointless. Feedback is to help your plugin or you as an author.

    This review is feedback. While it’s not particularly useful, it is still that. How well you reply is much more valuable than any 1 star. People do read the reviews and the replies so please consider that before you get upset.

    You can reply in anyway that you choose as long as it is not abusive. Your reply is not abusive at all, but you may not have presented yourself in the best way.

    Plugin Contributor alexburan

    (@alexburan)

    I am not here to present in the best way. I am an entrepreneur. I work hard and earn the hard money that pay the bills. I don’t goof around on forums and solicit social acceptance. It’s not my sleazy goal.

    Our website translation plugin is the best on the market and I will defend this with fists in my hands.

    Yes, people, please read it first. Negative reviews receive 10 times more attention than positive ones. I want you to be fair to us. That’s all. If you don’t understand something, just contact support. We check emails even on weekends. Don’t just login to WordPress and leave the ungrounded BS feedback. It’s not cool.

    • This reply was modified 4 months ago by Jan Dembowski.
    • This reply was modified 4 months ago by Jan Dembowski. Reason: Deleted the link
    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Don’t post your link to your plugin, that has nothing to so with this review. I’m going to address a few points then I’m closing this review from further comments. It’s gone far and wide away from a review.

    I am not here to present in the best way.

    That’s unfortunate but that’s up to you. If you want users and potential upgrade customers to see you replying badly and Not Cool™ then that’s your choice. Historically that’s not been a way to convert users but again, that’s how you want to proceed.

    I am an entrepreneur.

    No, you are not. At least not here you aren’t. There is nothing for sale here on this site. You are a volunteer here giving up your own time to support users (not customers) on this site.

    Your customers when found will have their topics closed and directed to your site.

    Our website translation plugin is the best on the market and I will defend this with fists in my hands.

    “Fist in my hands”? Really? That’s the visual you want your users to see? Again, that’s on you.

    I want you to be fair to us.

    I am exceedingly fair. These are not your reviews, they are not my reviews. They belong to the person who posted it and the community. If the review was abusive then it would get archived and the reviewer would get an email from the forums. This review is not that.

    It appears you do not understand what the reviews here are for. They are not for your marketing and if you are trying to make a living from any code on this site then you are making a Titanic level business mistake.

    Give this a read, it explains better.

    https://make.wordpress.org/support/2016/08/about-plugin-and-theme-reviews/

    This video is very instructional too.

    https://wordpress.tv/2016/06/30/mika-epstein-reviews-the-good-the-bad-and-the-stalker/

    If the reviews here continue to be a problem for you then please consider contacting the plugins team and ask them to close your plugins. The old reviews will not go away but that should stop new reviews from happening.

    If you need to contact the moderators about this then you can do so via the Slack #forums channel.

    To use that channel you need a Slack account. You can obtain one via these instructions.

    https://make.wordpress.org/chat/

    If you do use Slack, do not DM me or any other moderator. Use the #forums channel and have that conversation there.

    I am now closing this review from further comments.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Malo’ is closed to new replies.