Plugin Support
Taha
(@tahaamin)
Hello @feri6,
Thank you for reaching out.
I just tested the issue on my end, and everything is working as expected. Please try using the plugin in an isolated environment (e.g., with only WooCommerce and our plugin active) to see if there might be a conflict with another plugin on your end.
You can check this short video demonstrating the working functionality: https://streamable.com/246tkd
Let me know how it goes.
Plugin Support
Taha
(@tahaamin)
Hello @feri6,
Here’s an update:
I tested the plugin once more with variations and was able to reproduce the issue you reported. Our developer is currently working on it, and we will address it as soon as possible.
Thank you for your patience.
Best regards,
Hi,
I believe we’ve been able to fix the issue. Please update the plugin to version 5.2.4 and let us know if it helps.
Thread Starter
feri6
(@feri6)
Unfortunately, we don’t see any change.
The step size for the variable product does not change. It remains 1, even though the step size is not 1 for any of the variations.
Hi @feri6 ,
This time we couldn’t reproduce the issue. Could you please record a video of the problem and send a screenshot of the settings so we can try to reproduce it?
Thread Starter
feri6
(@feri6)
I ran a few tests and found out that W3 Total Cache is causing this problem. More specifically, it’s the Database Cache. When I disable it, everything works fine. (And the previous version works fine with the Database Cache enabled.)
It might be worth looking into what’s causing the problem.
Hi @feri6,
We’ve released v5.2.5, which should fix the cache issue. Please update to the latest version and let us know if everything is working fine.
Thank you!
Best regards,
Hi @feri6,
You’re welcome! I’m glad to hear everything is working well now.
If you like the plugin, we’d really appreciate a quick review:
https://wordpress.org/support/plugin/product-quantity-for-woocommerce/reviews/#new-post
or
https://www.trustpilot.com/evaluate/wpfactory.com
Thanks!
