Today another spam email by MalCare, but this time with unsubscribe link! Now let’s see if they will respect it.
Nope, again an email, without unsubscribe link. Urging me to reactivate the plugin. 🙁
Bill
(@billjamshedji)
You have my sympathies, I honestly think that this awful plugin should be called MALWARE instead of MALCARE!
I had this piece of garbage forced upon me when I clicked “Bot Protection” on Cloudways, and now I can’t get rid of it. Just tried resetting permissions as others who have been cursed with this suggested, hopefully that will do the trick. If not, I may have to do a complete new installation of my seven-year-old website.
And yes, I get their spammy emails as well!
Thanks Bill. I really hope WordPress is going to do something about it, but I’m afraid it will take a long long time. I still keep getting emails from Malcare, so I blocked them now.
Still being spammed by MalCare, and wordpress.org isn’t going to do anything about it. So keep away from this spammer.
Hello @annekee and others,
We understand your frustration, and we want to assure you that we have made significant improvements to our system to address the issue. Our team has implemented better controls and measures to prevent such problems from occurring in the future.
While we believe the situation should have been resolved by now, we recognize that there may be exceptional cases where the issue persists. Rest assured, we are fully committed to working with you to swiftly and effectively resolve the problem.
We strongly encourage you to contact our support team at your earliest convenience. They are well-equipped to investigate your specific case, identify any underlying causes, and take immediate action to stop the unwanted emails. Your time and privacy are important to us, and we genuinely want to ensure a positive experience using our service.
Thank you for your understanding and patience as we strive to provide you with the best possible solution.
Regards,
Sweta
Thank you Sweta, can you tell me what controls and measures have been taken?
Hello @annekee ,
In order to enhance the user experience, we are implementing unsubscribe links in all of our emails to address the absence of this feature in certain instances. We have already successfully incorporated unsubscribe links into a portion of our email communications.
Additionally, during our evaluation process, we identified an issue where the unsubscribe link was not visible due to CSS malfunctions. Rest assured, we are actively working on resolving this matter to ensure the visibility and accessibility of the unsubscribe link.
Your patience and co-operations are highly appreciated.
Regards,
Sweta
Thanks Sweta, sounds good.
