Support » Reviews » ProtoPress » Major problem with tablets and terrible support

  • mintkim

    (@mintkim)


    Beware that the drop down menu does not work with either IPad or Android tablets. Basically, the theme is useless.

    I requested for a help. A response (not solution) came many days after the first request asking me for more information. I supplied additional information. Then nothing. It’s been 15 days after the additional information was sent. At the 10th day, a reminder was sent. Still nothing.

    I paid for the ProtoPress Pro. You expect a certain response from a theme author when you pay for a theme.

    Another reviewer who gave 2 stars had argument with the author for a slow response time. The author argued back not to leave a bad review until waiting for 24 hours. It’s been 15 days!

    Anyhow, the theme is not usable because of the menu problem. What good is a theme if the menu does not work?

Viewing 1 replies (of 1 total)
  • Theme Author Rohit Tripathi

    (@rohitink)


    I am sorry mate. But, I did not receive your email.
    We have a 100% response rate for emails. And max delay is 2 days, in case of holidays.

    If you are still using the theme, I am absolutely willing to help and resolve each and every issue you are having.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.