Title: MAJOR PROBLEM
Last modified: October 21, 2019

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# MAJOR PROBLEM

 *  Resolved [oliviahhh](https://wordpress.org/support/users/oliviahhh/)
 * (@oliviahhh)
 * [7 years ago](https://wordpress.org/support/topic/major-problem-5/)
 * Hi!
 * I have a major problem, and I really need to solve it.
    The problem is when my
   customer has made an order in my shop. When the order arrives to us, the amount
   of products is not correct compared what he/she has ordered.
 * As an example:
 * My customer orders a hat for 20€ and a shirt for 25€
    When the order comes, it
   only shows the hat, and the total price is 24€. Do you understand? Nothing is
   right here……..
 * Please help me!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmajor-problem-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * (@nicolamustone)
 * Automattic Happiness Engineer
 * [7 years ago](https://wordpress.org/support/topic/major-problem-5/#post-12048841)
 * Hello there,
    This kind of problem is usually caused by either a conflict with
   your theme or with another plugin.   The best way to determine this is to:  
    - 
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. You can find
   a more detailed explanation on how to do a conflict test here.
 *  [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * (@nicolamustone)
 * Automattic Happiness Engineer
 * [7 years ago](https://wordpress.org/support/topic/major-problem-5/#post-12075268)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

 The topic ‘MAJOR PROBLEM’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Nicola Mustone](https://wordpress.org/support/users/nicolamustone/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/major-problem-5/#post-12075268)
 * Status: resolved