Title: Major issue after wordpress update Last modified: January 18, 2023 --- # Major issue after wordpress update * [annachd](https://wordpress.org/support/users/annachd/) * (@annachd) * [3 years, 3 months ago](https://wordpress.org/support/topic/major-issue-after-wordpress-update/) * Last night wordperss must have installed the new update on our website – now it’s a mess and I can’t access the dashboard anymore. * I managed to uninstall all plugins through the hosting c-panel but I am still getting error messages (different ones on the phone as on the laptop) about the theme (ashe pro) and can’t access the dashboard. * The error messages are: * Notice: Function is_page was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in /home2/kern/Cocreateabetterworld.org/wp-includes/functions.php on line 5835 * multiple times and * `Notice: Undefined property: MeprOptions::$design_show_login_welcome_image in/ home2/kern/Cocreateabetterworld.org/wp-content/plugins/memberpress/app/controllers/ MeprBlocksCtrl.php on line 102 * Notice: Undefined property: MeprOptions::$design_login_welcome_img in /home2/ kern/Cocreateabetterworld.org/wp-content/plugins/memberpress/app/controllers/ MeprBlocksCtrl.php on line 106 * Notice: Undefined property: MeprOptions::$design_show_account_welcome_image in/ home2/kern/Cocreateabetterworld.org/wp-content/plugins/memberpress/app/controllers/ MeprBlocksCtrl.php on line 148 * Notice: Undefined property: MeprOptions::$design_account_welcome_img in /home2/ kern/Cocreateabetterworld.org/wp-content/plugins/memberpress/app/controllers/ MeprBlocksCtrl.php on line 152 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmajor-issue-after-wordpress-update%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [3 years, 3 months ago](https://wordpress.org/support/topic/major-issue-after-wordpress-update/#post-16387767) * > I managed to uninstall all plugins through the hosting c-panel * How did you do this? * A lot of error messages on the page point to the `memberpress` plugin, so it seems that’s still active. * 2) Go to cPanel’s File Manager, open the `wp-content` folder, and rename the ` plugins` folder. * 2) If you find an `mu-plugins` folder, rename this folder also. * 3) Also, step into the `themes` folder, find the folder corresponding to your“ Ashe Pro” theme (`ashe-pro-premium`), and re-name it as well. * Doing the above should deactivate ALL plugins and switch the site to the WordPress default theme (if present), allowing you to log in and troubleshoot and fix the problems. * Thread Starter [annachd](https://wordpress.org/support/users/annachd/) * (@annachd) * [3 years, 3 months ago](https://wordpress.org/support/topic/major-issue-after-wordpress-update/#post-16387929) * Thanks George! I will try what you suggest. * I used [this advise from hostgator](https://www.hostgator.com/help/article/disableenable-all-wordpress-plugins-via-the-database) to uninstall the plugins. - This reply was modified 3 years, 3 months ago by [annachd](https://wordpress.org/support/users/annachd/). * Thread Starter [annachd](https://wordpress.org/support/users/annachd/) * (@annachd) * [3 years, 3 months ago](https://wordpress.org/support/topic/major-issue-after-wordpress-update/#post-16391901) * Ok, so I was able to log back into the dashboard yesterday. The Theme Ashe Pro Premium – although from wordpress – seems to not work anymore with the new update. The menu is gone and also memberpress seems to create issues – although again, recommended from wordpress to work with. * Right now I am facing the issue that by trying to login again, the page is loading too long and I get a time out. Again I am not able to login or make any changes. * [George Appiah](https://wordpress.org/support/users/gappiah/) * (@gappiah) * [3 years, 3 months ago](https://wordpress.org/support/topic/major-issue-after-wordpress-update/#post-16391930) * > The Theme Ashe Pro Premium – although from wordpress * No, WordPress does not sell or distribute ANY commercial products. So this PRO theme could not have come from WordPress. Not a chance. * WordPress only distributes the free version of this theme, **_Ashe_**. I just tested the latest version (2.209, released January 16, 2023) and it works with the latest version of WordPress 6.1.1. * > The menu is gone and also memberpress seems to create issues – although again, > recommended from wordpress to work with. * I don’t know where you’re getting these things from… but, again, WordPress does not “recommend” any plugins, let alone commercial plugins. Memberpress is a commercial product, and could not have been “recommended” by WordPress. * I’m curious where you saw these “recommendations”. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Major issue after wordpress update’ is closed to new replies. ## Tags * [no access to dashboard](https://wordpress.org/support/topic-tag/no-access-to-dashboard/) * [Website blank](https://wordpress.org/support/topic-tag/website-blank/) * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 4 replies * 2 participants * Last reply from: [George Appiah](https://wordpress.org/support/users/gappiah/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/major-issue-after-wordpress-update/#post-16391930) * Status: not resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics