major conflict on Siteground

  • StevenW123

    (@stevenw123)


    4 years, 5 months ago

    Hi,
    Your plugin has a major conflict with Siteground. It caused my site to display nothing but a completely white page. As soon as your plugin was deactivated, my site returned to normal.

    I use caching plugins (SG optimizer and WP Rocket), but NEVER duplicate functions so two are struggling to do the same thing, so I never used your plugin to duplicate any functions already being performed by another one.

    Unfortunately, this issue cannot be replicated in a staging area because it only seems to happen on a live site and because of this, I obviously cannot go through every setting of your plugin to see if there is just one which is causing the problem as that would mean my site would have to be down.

    Do you know what can be causing this issue and have a fix, please?

    Thanks,
    Steve

Viewing 1 replies (of 1 total)
  • Temyk

    (@webtemyk)

    4 years, 5 months ago

    To understand what happened, we need to look at the errors. To do this, enable debug mode – add these lines to the wp-config.php file:

    define( 'WP_DEBUG', true ); 
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

    After that, activate the plugin Clearly and go to the white screen page. After that, you can deactivate the plugin and disable debugging mode.
    Error messages will appear in the wp-content/debug.log file. Send them all here

Viewing 1 replies (of 1 total)
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