Hello, @clicknathan,
Thank you for bringing this behaviour to our attention. I’ll ensure that our developers are made aware of it. Although I’m unable to provide an exact timeline right now, rest assured that if this is resolved in an upcoming release of the plugin, details will be included in the changelog.
Best Regards,
Stefan Stefanov
That is reassuring. I’d hate to think that a fix to this might happen but then it wouldn’t be included int eh changelog. Oh the humanity!
User @skolcs posted the following, but it appears to have been deleted due to an inane policy about creating new posts. This is my post, and I deem that it is appropriate to have this “second” here.
Hey, so this is a *huge problem*! It looks like the “solution” was to put a warning when you deactivate this feature, and then call it “intended behavior”. A warning is not a legitimate solution to this.
Imagine: you have a website that you have years worth of .webp files that you manually uploaded. You migrate your site to Siteground, and enable all these cool new features, and later decide to (or accidentally) disable the WebP feature…. and now your entire media library 404s.
OK, so you restore from a backup, and now your webp files are back, but that feature is re-enabled (because it was in the backup). You now have no way to disable that feature safely without disabling the plugin entirely.
Let’s call this what it is: a bug that would require time and effort to resolve, yes, but the right thing to do is to fix this, please.
The topic was also marked as resolved, which is not the case.
Hello @clicknathan,
Thank you for sharing this information! The reported behavior of deleting all WebP images after disabling the “Use WebP Images” feature is normal for the current release of the plugin, and this has been the case for several years now. There is also a pop-up warning that informs you of this action and requires your confirmation before proceeding.
In case the images were lost and you are a SiteGround customer, you can use the latest available daily backup for your site and restore only the “wp-content/uploads/” folder. This should effectively restore all missing media files. For more details on the backup service and how to use it, please refer to this article:
https://www.siteground.com/kb/backup-service/#How_to_restore_files_databases_and_emails
We understand the importance of such cases, and I can assure you that we value our customers’ feedback. This is why we requested our WordPress developers to review the case. However, as we cannot specify an ETA on when this would happen and if the feature will be reworked, there is no need to keep this thread open. You can regularly check the release notes of future updates to see if a change has been implemented for this functionality.
Best Regards,
Stanimir Panayotov
Hello again,
I wanted to provide you with a brief update: our WordPress developers have confirmed that an internal task has been created and a solution has been implemented. This solution is planned to be included in the upcoming plugin releases.
Thank you once again for your valuable feedback and patience!
Best Regards,
Stanimir Panayotov
Excellent news, thank you! This goes a long way to restoring trust that this issue lost.
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This reply was modified 10 months, 2 weeks ago by
skolcs.
That is absolutely good news, and frankly was unexpected. I’ve been a customer of SG for several years now and this is helping me remain confident that you guys are still the correct choice.
