Support » Plugin: Site Kit by Google - Analytics, Search Console, AdSense, Speed » Main Ring dashboard showing zero – why?

  • Resolved simon_a6

    (@simon_a6)


    https://snipboard.io/qQ7VPS.jpg
    Hi there
    We are now supporting a company with their website, and they use your plugin.
    When we go to their Sitekit Dashboard, we see this (edited to not show who they are).

    But at the top of that screen, we see this:
    https://snipboard.io/BW3ZFw.jpg

    Can you explain?
    This is the URL we are looking at, again with their details removed:
    /wp-admin/admin.php?page=googlesitekit-dashboard#traffic

    Simon

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi Simon,

    Thanks for reaching out and providing screenshots of what you’re encountering. So we can determine more on this please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. When checking the Site Kit dashboard set up from a Chrome browser incognito window does the dashboard remain the same, without showing data? If so, please share any browser console errors. You can share privately using the same form as above if you wish.
    3. Do you see data for the connected property when clicking on the “Source: Analytics” link below the widget you described? Clicking on this link will bring you to that property over on the Google Analytics platform, where you should be able to view all data.

    Once we have the above we can advise on this further. I’ll be then able to review your site to ensure Analytics is tracking, while we can also troubleshoot potential causes of Site Kit not displaying this data if it does existing from the Analytics platform.

    Thread Starter simon_a6

    (@simon_a6)

    https://snipboard.io/ghNEAZ.jpg
    We know it is tracking, as you can see the status in the “graphic” screenshot I sent you.
    It’s the top ‘ring’ one that is seemingly giving false details.

    Simon

    Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for sharing your Site Health status. While this isn’t your Site Health information as requested above the insights provided may be useful with regards the loopback request. I believe that Site Kit does perform loopback requests however I’ll need to check this with the team.

    We know it is tracking, as you can see the status in the “graphic” screenshot I sent you.

    The screenshot you provided which does show data uses Search Console data, as opposed to Analytics. For that reason please share the below and I can advise further:

    1. Do you see data for the connected property when clicking on the “Source: Analytics” link below the widget you described? Clicking on this link will bring you to that property over on the Google Analytics platform, where you should be able to view all data.
    2. When checking the Site Kit dashboard set up from a Chrome browser incognito window does the dashboard remain the same, without showing data? If so, please share any browser console errors. You can share privately using this form, which you can also share your Site Health information, which can provide further insights.

    Let me know if you have any questions with the above.

    Thread Starter simon_a6

    (@simon_a6)

    Yes this – I have ***d out the privacy elements.
    If you want to get in touch directly with me, please provide a means.

    Even this section: “Top content over the last 28 days”, shows no data to be shown.

    Simon

    <!– Google Analytics snippet added by Site Kit –>
    <script src=’https://www.googletagmanager.com/gtag/js?id=G-*****&#8217; id=’google_gtagjs-js’ async></script>
    <script id=’google_gtagjs-js-after’>
    window.dataLayer = window.dataLayer || [];function gtag(){dataLayer.push(arguments);}
    gtag(“js”, new Date());
    gtag(“set”, “developer_id.*****”, true);
    gtag(“config”, “G-*****”);
    </script>

    Plugin Support James Osborne

    (@jamesosborne)

    Hi Simon,

    Many thanks for the update. From reviewing the snippet you provided I can confirm that only a GA4 snippet has been placed via Site Kit, which may be the cause of no data appearing for the connected Universal Type (UA) Analytics property. Site Kit will only display information within it’s dashboards based on a UA property, and not GA4. For GA4, Site Kit will insert the snippet (as it has done for you), but it won’t display GA4 data within the Site Kit dashboards at this time. This will change going forward, as more users migrate to GA4 and as the Analytics API, which Site Kit uses, allows for the same reporting metrics.

    If you’d like me to confirm that the issue is indeed that there is no UA snippet placed, with no UA data being tracked, feel free to share your Site Health information. You can share this privately using this form, there won’t be any details disclosed here in the forums. As per WordPress support forum guidelines any communication must be within the support forums platform however when responding here I won’t disclose any site information shared.

    Thread Starter simon_a6

    (@simon_a6)

    Details Submitted.
    As I understand it, GA4 is being phased out, for UA in July 2023.
    What are you saying has happened with this site?

    Plugin Support James Osborne

    (@jamesosborne)

    Hi Simon,

    Universal Analytics (UA) is being phased out, as opposed to GA4 if that’s what you are referring to.

    With regards your own site, based on the snippet you provided, I don’t see a UA snippet placed, only a GA4 snippet. This may be the cause of your stats within the Site Kit dashboard being blank. The Site Kit dashboard will display data only on a UA property, and not a GA4 property at present, as noted above.

    When you connect the Google Analytics module within Site Kit users are asked to connect with both a UA and a GA4 property. In your case, you likely have both connected, but you haven’t allowed Site Kit to insert a UA property. See below screenshot of what your settings would look like if you have both a UA property and a GA4 property inserted via Site Kit.

    As I don’t know your site URL at this time, without your Site Health information being shared, I can’t check does another UA property exist, not placed via Site Kit. If not, then the likely cause for you not having data within your Site Kit dashboard is that there is no UA property being tracked on your site.

    If you want to start collecting data on a UA property you can allow Site Kit to insert your UA snippet also, from your Site Kit settings. There will only be data collected from the moment you insert a UA snippet.

    If you prefer to wait for Site Kit to show data based on the connected GA4 property you can do this also. I don’t have a timeframe on this, but until then you will have to view GA4 data from the Analytics platform directly (analytics.google.com), and not the Site Kit dashboards.

    Let me know if you have any further queries with the above.

    Thread Starter simon_a6

    (@simon_a6)

    I did send the URL in the Google report to you. Did you not see it?
    My understanding is that UA is coming in, and GA4 is phasing out – taht is what they tell you on Google Analytics when you set it up.

    This is why GAinWP plugin is possibly going to be redundant.

    What do I need to do on their account to make it ALL show?

    Regards
    simon

    Plugin Support James Osborne

    (@jamesosborne)

    Apologies, I see you did share your Site Health information. Based on checking your site I can confirm that there is no Universal Type (UA) snippet placed on your site, either via Site Kit or other means.

    My understanding is that UA is coming in, and GA4 is phasing out – taht is what they tell you on Google Analytics when you set it up.

    No, it’s the opposite. UA will be phased out, with GA4 the property type used going forward. More details on that below:
    https://support.google.com/analytics/answer/11583528

    What do I need to do on their account to make it ALL show?

    As mentioned above, if you wish to view Analytics data within your WordPress dashboard you’ll need to add a UA snippet to your site. Eventually Site Kit will display data, within the Site Kit dashboards, based on a GA4 property.

    Thread Starter simon_a6

    (@simon_a6)

    Apologies but I am getting terribly confused.

    I thought GA4 is being ousted, and UA is the newbie.
    But then you tell me we don’t have UA on the Sitekit setup which I confirm as I read “Snippet is not inserted” for that.

    But UA is not what shows current data, or is it?

    Either way, how do we get it all working correctly?

    Simon

    Plugin Support James Osborne

    (@jamesosborne)

    Not a problem, it can indeed be confusing!

    It’s Universal Analytics (UA) that will be phased out as mentioned above, not GA4. Please refer to the last link I provided:
    https://support.google.com/analytics/answer/11583528

    But then you tell me we don’t have UA on the Sitekit setup which I confirm as I read “Snippet is not inserted” for that.

    Exactly, snippet is not inserted. This means you don’t have a UA snippet on your site. In other words – there is no data being collected, resulting in the zero data Analytics dashboards.

    But UA is not what shows current data, or is it?

    There is no UA data, because you don’t have a UA snippet placed on your site. To enable UA tracking, please switch the toggle to allow Site Kit to insert your UA snippet. Data will start collecting based on the time you insert a UA snippet.

    Either way, how do we get it all working correctly?

    The plugin is working as expected, as there is no UA data present. You can allow Site Kit to insert a UA snippet if you wish (Site Kit > Settings > Analytics > Edit > Place Universal Analytics code), and data will start to be collected on the Site Kit dashboard – based on the UA property.

    You can always view your GA4 data from analytics.google.com, while viewing your UA data from the Site Kit dashboard.

    As mentioned above, eventually Site Kit will display data from a users connected GA4 property. Ideally you will allow Site Kit to insert both a UA and a GA4 snippet.

    Thread Starter simon_a6

    (@simon_a6)

    Got it. Finding the settings is not so easy.
    Can you please check our code now to see it if is all there?

    BTW, I don’t use UA on other sites, but they get all their traffic info direct from GA4. Hence why I Was puzzled by UA, which everything i read about.. UA is the new one.

    Plugin Support James Osborne

    (@jamesosborne)

    No problem. I’ve checked your site now and indeed I can see both a UA snippet placed, and both your GA4 and UA properties tracking as expected. You can use the tagassistant.google.com service to check this also on your side.

    BTW, I don’t use UA on other sites, but they get all their traffic info direct from GA4. Hence why I Was puzzled by UA, which everything i read about.. UA is the new one.

    Many users have switch completely to GA4. Once more users migrate, and once the Analytics API progresses further Site Kit will display it’s data based on a GA4 property.

    Let me know if you have any further questions on the above. If not, I’ll close out this support topic. Thank you!

    Thread Starter simon_a6

    (@simon_a6)

    Thanks
    this is so very bizarre.

    When you go to any GA type page, it warns you to switch as it is closing on July 2023. I’ve used GA4 forever, yet it tells you it is switching to UA.

    Doesnt make sense.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi Simon,

    If you share a link on any GA4 page where it’s suggesting your switch to UA property I can pass on your feedback. Feel free to share a screenshot with the link it displays.

    As this specific query isn’t Site Kit related I’ll close this support topic. Do, however, send me the screenshot with link. Thank you!

Viewing 15 replies - 1 through 15 (of 15 total)
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