Support » Plugin: Compress JPEG & PNG images » Main image is not compressed

  • cmsexpert

    (@cmsexpert)


    Hi, I have used your plugin on one of my site with paid subscription of API key. The issue I am having is the main image is not getting compressed at all.

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  • Plugin Author Tinify

    (@tinify)

    Hi there,

    Thanks for reaching out. We’d be happy to look into this. Would it be possible for you to send us an email at support@tinypng.com?

    It will help us if you can share some more information on the problem:
    – With the main image, do you refer to the “original size”?
    – Can you send us a screenshot of what you see if you click on “details” in the compression column in Media Library?
    – Can you share an example of an original image and the “compressed” version?

    Hope to hear from you soon!

    Thread Starter cmsexpert

    (@cmsexpert)

    I sent email. Thanks.

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