Support » Theme: StoreVilla » Main baneer – Slider incorrect image sizes in mobile

  • claudiof

    (@claudiof)


    Hi,
    We have the Pro version of storevilla.
    If you open the website https://www.tartaruguita.pt/ in a mobile phone, and sometimes in a laptop, you will get different image sizes in the Main Banner slider. It’s awfull to look at..
    You can take a look at a snpashoot I took here: hhttps://drive.google.com/open?id=12gC7PnqXm4Ptv80oC8SsaGvEFG5BiSsd

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @claudiof

    Thank You For Writing In.

    Are you using the premium version of the plugin? if yes then this forum is for the free version, Could you please send the message to:
    https://codecanyon.net/user/accesskeys#contact

    Regards!
    Alson Singh Thakuri
    AK Happiness Engineer

    claudiof

    (@claudiof)

    Hi @alsonthakuri,

    I’ve done that, but I’m just getting “it’s not a theme” it’s a cache issue, it’s a plugin issue…
    When I have used brand new devices,taken out of the box at that same time, cleaned all the cache in all my devices (mobiles and destktop), I also have a test production enviornment where the only things I have enabled are: The theme (pro version) itself and woocomerce. The issue is happening in Mobile and Desktop version.
    Test production environment: http://maisgourmet.pt/

    Can you please take a look?

    What is not:
    – It’s not a cache issue
    – Ive used barnd new devices (comming out of the box), cleaned all the cache
    – It’s not a plugin issue
    – I’ve disabled all the plugins except woocomerce (in our test environment http://maisgourmet.pt/)

    Thanks,
    Cláudio Freire

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Main baneer – Slider incorrect image sizes in mobile’ is closed to new replies.