Mails sent to 3 fixed addresses always arrive at #1, sometimes at #2 and/or #3

  • reneverschoor

    (@reneverschoor)


    6 years, 4 months ago

    (Posted earlier in Contact Form 7 forum but received no replies)

    Hi,

    WordPress version 4.9.1 on a shared DreamHost account
    Contact Form 7 version 4.9.1

    I’ve created a WP site for a non-profit organization.
    A few months ago it was brought to my attention that a mail sent from the contact form was not received.

    I then double-checked the Contact Form 7 configuration, but couldn’t find anything wrong.
    To prevent the loss of emails, and help investigate this issue, I made two changes:
    – I installed the Flamingo plugin, so I can see which mails are sent.
    – I added two extra email addresses as receivers, so mails are sent to three addresses now.

    Contact Form 7 configuration:
    To = one@mydomain.nl, two@gmail.com, three@mail.com
    From = [your-name] info@mydomain.nl
    Additional headers =
    Sender: info@mydomain.nl
    Reply-To: [your-name] <[your-email]>

    Checking against Flamingo I see that thus far all mails arrived in GMail (two@gmail.com).
    Sometimes the mail arrives at one of the mydomain.nl or the mail.com accounts, sometimes both, sometimes none receives it (also not in Spam folder).

    I’m puzzled and clueless…
    Any hints on how I can further investigate this?

    Cheers,
    Rene

Viewing 5 replies - 1 through 5 (of 5 total)
  • esmi

    (@esmi)

    6 years, 4 months ago

    As this related to a specific plugin, please continue with your original topic: https://wordpress.org/support/topic/mails-sent-to-3-fixed-addresses-always-arrive-at-1-sometimes-at-2-and-or-3/

    Thread Starter reneverschoor

    (@reneverschoor)

    6 years, 4 months ago

    Fair enough, that’s why I waited almost 2 weeks for some reply.
    However, in Contact Form’s troubleshooting docs they basically state that -assuming Contact Form is configured correctly, which I believe I did- any mail problems are not caused by the Contact Form plugin but to external factors.
    That’s why I’m now looking for suggestions in a generic forum, looking for tips on how to investigate mail problems in general.

    esmi

    (@esmi)

    6 years, 4 months ago

    It could be that mail.com and the mydomain.nl are running filters that are catching the mail before it hits your mailbox. Since the site is (presumably) also on mydomain.nl, I’d suggest contact your hosts and asking them to look into it for you. I’d also ensure that I could replicate the issue using just one To: email address at a time as your host will almost certainly mention that.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    6 years, 4 months ago

    Please do not create multiple topics for the same thing. Your existing topic here.

    https://wordpress.org/support/topic/mails-sent-to-3-fixed-addresses-always-arrive-at-1-sometimes-at-2-and-or-3/

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    6 years, 4 months ago

    Different services run different levels of filtering on emails, and email itself is a highly complicated topic. You can read dozens of tutorials on things like “Sender Policy Framework” and so on, but the short of it is that configuring email is complex and also kind of outside of WordPress’ control.

    WordPress sends the email using relatively standard techniques. But configuring things like your DNS and such to allow those emails to be received properly, without being filtered out, that’s a whole big topic that you might want to look at more specialized tutorials for. It’s not a WordPress specific thing, essentially.

    Start with configuring SPF on your domain. It’s easy to do and a good starting point.

Viewing 5 replies - 1 through 5 (of 5 total)
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