• Resolved pissenlit



    I use your contact form on one of my sites since 2017.

    I made an update of the plugin end of June 2019 and since that, the mails sent via the form of the site arrive in the spam of gmail.

    I tried to rename the mail title to see if it changed anything but nothing works. I tried today to put the latest version but it does not work either.

    Thanks for your aid

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Njones35


    Sorry you’re having trouble with this. I’ll do my best to get this resolved for you ASAP.

    In most cases we discover that emails leave the website correctly, but are sanitized or deleted before delivery by internet spam protection measures. Because spam protection rules are constantly getting stricter, a form that previously worked can sometimes stop working out of the blue, even if nothing has changed on your website.

    Do you currently have an SMTP plugin installed to send your emails? If not, I recommend installing and configuring one straight away. Most SMTP plugins will do the job, but I’d recommend looking for one that includes message logging – these logs can be useful if we need to investigate the issue further. Personally I use a plugin called “Post SMTP”.

    SMTP sends messages in a way that looks more legitimate than the built-in WordPress mail service, and helps your messages pass spam filters.

    You should also check that your email messages are configured properly – here are 6 important things to check:

    * Your FROM address MUST match the domain of your website. It is often best to setup a dedicated email for this, like noreply@mydomain.com.

    * Your TO address should never match your FROM address. This looks unusual and can trigger spam deletion.

    * If you specify a REPLY-TO address, it should never match your TO address.

    * While you can include multiple addresses in your TO field, it is best to use the CC and BCC fields for additional recipients.

    * Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.

    * Minimize the links you include. Email messages with lots of links may trigger spam filters.

    Let me know if that helps.

    Thread Starter pissenlit



    First of all thank you for your clear and quick answer !
    It worked by creating an email address linked to the domain, putting it in “to” and putting a different address in “from”.

    On the other hand I notice another concern, the layout of the form was changed during the update. When I try to modify the parameters in the dashboard: for example by wanting to put 2 fields of the form next to each other, nothing happens.
    Do you have an idea of ​​the problem ?
    I am up to date wordpress versions and great forms.

    Plugin Support Njones35


    Hi there,
    It sounds like I might need to take a look at your form to figure this out and I don’t want to ask you to post links & login info publicly here – so could you please open a ticket in our helpdesk with this question and our team will look after you there? https://formidableforms.com/new-topic/

    Thread Starter pissenlit


    Ok , Thank you very much !

Viewing 4 replies - 1 through 4 (of 4 total)
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