Support » Plugin: MailPoet Newsletters (New) » mailpoet_manage_subscription shortcode

Viewing 8 replies - 16 through 23 (of 23 total)
  • Plugin Author MailPoet

    (@wysija)

    @metaglyphics,

    Please describe the exact steps to replicate your issue. We’ve just successfully tried the following:

    1) Added a new WP user (subscriber role – here and here)
    2) Logged in as that user
    3) Navigated to the page with subscription management shortcode
    4) Subscribed to the first list and refreshed the page (here and here)

    Best,
    MailPoet Team.

    I actually emailed you a video screencast. Did you receive that? If not, is there an email address to which I can send it?

    Plugin Author MailPoet

    (@wysija)

    Re,

    We did not receive any emails. Please use the online form to contact us, paste the link to your screencast here or just list the steps to reproduce the issue.

    Thanks!

    I’ve submitted the info through this form.

    I received an auto reply:

    You’ve reached the free support’s inbox. MailPoet no longer provides support by email to free users. Use the WordPress Forums instead.

    The autoresponder asks me to let you know here so that you can look for my email.

    Plugin Author MailPoet

    (@wysija)

    Got it, thank you! Let us look into this and get back to you.

    Plugin Author MailPoet

    (@wysija)

    To close the loop on this: the issue is due to a third-party plugin interfering with the form submission request. Shortcode implementation is not at fault.

    Plugin Author MailPoet

    (@wysija)

    Thanks

Viewing 8 replies - 16 through 23 (of 23 total)
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