Support » Plugin: MailPoet - emails and newsletters in WordPress » Mailpoet stopped Sending

  • Resolved artofspring

    (@artofspring)


    Hi,

    we use Mailpoet for newsletter. Today, in the middle of the sending process, Mailpoet stopped and showed an error message.

    “Das Senden wurde wegen eines technischen Problems mit MailPoet pausiert: Der MailPoet Sending Service sendet deine E-Mails aus einem der folgenden Gründe nicht mehr:

    Vermutlich hast du das Abonnenten-Limit deines Kontos erreicht. Deine Abonnenten verwalten.
    Du hattest vermutlich eine schwache Auslieferungsrate. Bitte kontaktiere unser Support-Team, um dieses Problem zu lösen.

    Prüfe deine Sendemethode-Einstellungen.”

    The PHP version has already been upgraded and the message that there are too many subscribers cannot be correct. There are currently 118 and 1000 are free.
    An account has now been created at mailpoet, but it didn’t help. So we don’t know exactly why Mailpoet stopped sending.
    what are we overlooking and what have we done wrong?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Elvira K

    (@treibalen)

    Hi there @artofspring,

    Thanks for reaching out!

    I checked your account and there is nothing wrong with it.

    Can you please ensure that:

    – both MailPoet plugins are updated to the latest version
    – your key is properly verified in MailPoet > Settings > Key Activation

    Let me know how that goes!

    Plugin Contributor MailPoet

    (@mailpoet)

    Hi there @artofspring,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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