MailPoet – SMTP errors with Amazon SES

  • johngordon71

    (@johngordon71)


    8 years, 5 months ago

    Is anyone else noticing SMTP connection issues using Amazon SES recently?

    Everything was set up and working in testing a few weeks ago, but now we’re ready to start sending our newsletters, we are getting SMTP errors.

    Have checked with the hosting company, and they say everything is fine from their end, with open ports etc.

    I have sent emails successfully with Sendy using Amazon SES.

    So it does currently look as though the issue may be with MailPoet, which coincidentally was updated recently.

    Any suggestions for a fix very welcome!

    https://wordpress.org/plugins/wysija-newsletters/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Wysija

    (@wysija)

    8 years, 5 months ago

    We haven’t touch anything related to the Sending Methods. Have you tried retyping your Amazon SES credentials?

    Thread Starter johngordon71

    (@johngordon71)

    8 years, 5 months ago

    I have re-entered the SES credentials, and also tried new credentials.

    I first noticed it after adding an email address to handle bounces, and the error advised that that email might be causing the problem, and to delete it. (Although then what happens with bounce handling?)

    But after I removed it, I was still getting the SMTP connection error.

    Am I correct in thinking that if I am using MailPoet and Amazon SES, I don’t use Amazon’s bounce handling, so switch that off on the Amazon side, and should use an address within MailPoet on the WordPress side?

    I really don’t know what is causing this – all I know its that we did successfully send some test emails a few weeks ago, and now without changing anything (except upgrading WordPress and MailPoet), it no longer works.

    Do you have test accounts for this sort of thing from which you could advise all the settings on required on both the Amazon and MailPoet side that I can check?

Viewing 2 replies - 1 through 2 (of 2 total)
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