MailPoet not sending to hotmail e-mail address

Resolved jocelynvlaar
(@jocelynvlaar)

9 months ago
Hi,

Someone sind up to my freebee using a hotmail account. It turns out that MP is not sending th mails to this the hotmail address. Also the follow up mails are not being sent.

Strange enough, it didn’t seem to do this previously with other hotmail e-mail addresses. So whu did it suddenly stop working?

How can this be solved.

Thanks for your help.
Jocelyn
- This topic was modified 9 months ago by jocelynvlaar.
- This topic was modified 9 months ago by jocelynvlaar.

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Gui A. a11n
(@guicmazeredo)

9 months ago

Hi there @jocelynvlaar,

Your issue seems related to a deliverability issue MailPoet is currently experiencing from the Verizon Media Group properties (Yahoo, AOL, Verizon). Our sincere apologies if it has affected your business. Rest assured, we are actively working on resolving the issue.

At the moment we do not have an ETA for a complete fix, but we are working to minimize any negative impact on our users.

Feel free to temporarily change your sending method to “Other” for now if you have some time-sensitive emails to be sent.

I appreciate your patience.

Thread Starter jocelynvlaar
(@jocelynvlaar)

9 months ago

Hi Gui,

This is about hotmail and not yahoo, AOL, Verizon. SO, I’m not sure whether your remark is applicable to my topic.

Thanks,
Jocelyn

Plugin Support Gui A. a11n
(@guicmazeredo)

9 months ago

Hi Jocelyn,

I’m sorry. It looks like a misread your message. Thanks for clarifying!

I don’t think hotmail addresses are facing the same issue.

Could you please contact us via https://www.mailpoet.com/support/premium/ and include a link to this thread.

We’ll be able to work with you and investigate this further.

Cheers!

Thread Starter jocelynvlaar
(@jocelynvlaar)

9 months ago

Thanks, Giu. I have send the message 🙂

Plugin Support Elvira K
(@treibalen)

8 months, 3 weeks ago

Hi there @jocelynvlaar,

I’ll mark this thread as resolved since we moved it into the ticket.

Enjoy the rest of your day and stay safe!

Thread Starter jocelynvlaar
(@jocelynvlaar)

8 months, 3 weeks ago

Thanks, Elvira. You’re right. In this case it seems to deal with one particular hotmail e-mail address that seems to be invalid. Strangely enough from a real person that I have had contact with…..
Teowin
(@teowin)

5 months, 1 week ago
Hi all,

Sorry for breaking in but I have the same issue. I have someone on a mailing list in MailPoet with a hotmail account who does not receive newsletters. Sending an email just works fine (same mailserver as the newsletter) but newsletters are not received.

Just to inform you that this is not a incident.

The MailPoet version is 3.74.2.
- This reply was modified 5 months, 1 week ago by Teowin.