Mailpoet is broken

  • Resolved Sleepyday

    (@sleepyday)


    8 years, 8 months ago

    I am having similar issues to a number of others on this forum recently. When I try to insert a post, the dialogue box just hangs…..then when I try to send a test email I get the following:

    Request error not JSON:<!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
    <html><head>
    <title>403 Forbidden</title>
    </head><body>
    <h1>Forbidden</h1>
    <p>You don’t have permission to access /wp-admin/admin-ajax.php
    on this server.</p>
    </body></html>

    Also, when trying to duplicate a newsletter I get 403 error message: Forbidden

    You don’t have permission to access /wp-admin/admin.php on this server.

    This has only recently happened and I need to send out a relatively urgent communication. I’ve tried updating .htaccess according to the support suggestion in the link below but neither option seems to work.

    https://support.mailpoet.com/error-403-on-admin-ajax-php/

    I’d really appreciate a fix on this asap. Surely this must also be affecting paid subscriptions as well?

    https://wordpress.org/plugins/wysija-newsletters/

Viewing 5 replies - 1 through 5 (of 5 total)
  • vivii.tong

    (@viviitong)

    8 years, 8 months ago

    same problem when people trying to subscribe…. please help…
    my site:

    Valerio Vaz

    (@vvaz)

    8 years, 8 months ago

    @sleepyday If you have tried to add those rules to your .htaccess and you were unsuccessful, the last option possible is to ask your host to update their mod_security rules. That is using a very old CVE rule, and if you’re on the latest MailPoet version (you should) 2.6.16 you’re not affected by this.

    But please try it first by adding this to your .htaccess:

    <IfModule mod_security.c>
    SecFilterEngine Off
    SecFilterScanPOST Off
    </IfModule>

    or

    <IfModule mod_security.c>
    SecRuleEngine Off
    SecFilterInheritance Off
    SecFilterEngine Off
    SecFilterScanPOST Off
    SecRuleRemoveById 300015 3000016 3000017
    </IfModule>

    Souce: https://support.mailpoet.com/error-403-on-admin-ajax-php/

    zaydB

    (@zaydb)

    8 years, 8 months ago

    Hey Valerio,

    Ive emailed you and we are still waiting for a reply in regards to our mail-poet issue. We’ve payed for a premium service and have been waiting for 2 weeks for a reply.

    Not a happy chappy

    our site:LINK

    Valerio Vaz

    (@vvaz)

    8 years, 8 months ago

    Hi @zaydb

    Please check your email, I’ve just sent you a reply 🙂
    I can see that your issue is fixed now. If you have any problems, you know how to reach out.

    Cheers

    zaydB

    (@zaydb)

    8 years, 8 months ago

    Thanks Valerio,

    Good Work

Viewing 5 replies - 1 through 5 (of 5 total)
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