Mailpoet firewalled users

  • Michael Douglass

    (@michael-douglass)


    8 years, 3 months ago

    Hi,
    I have never had a problem with Mailpoet, however two days ago I made a change to the Mailpoet newsletter signup form on our site and our entire site went down.
    My site went down, and I could not log into the WordPress back-end, nor cpanel.
    My web domain host said that there was something suspicious in the Mailpoet plugin that caused it (or my site) to be firewalled.
    In order to get my site up again, they made an allowance in the firewall, however noted that this has reduced security, and they also mentioned something about visitors being locked out of the site.
    I have now disabled the Mailpoet plugins (Mailpoet Newsletters and Mailpoet Newsletters Premium) hoping that the plugin will be fixed. I note it is not noted as being compatible with the latest wordpress or not, not sure if the issue resides there.
    Anyway I am worried about deleting and reinstalling the plugins in case it re-triggers my being locked out of the site entirely (www.bioag.com.au).
    Hope you can help. At the moment we have broken links pointing to our newsletter signup form, and are unable to send anything to our database of contacts. I ran a site inspector that said I had no malware software infiltrated.
    Regards
    Michael

    https://wordpress.org/plugins/wysija-newsletters/

Viewing 1 replies (of 1 total)
  • Plugin Author MailPoet

    (@mailpoet)

    8 years, 2 months ago

    Hi Michael

    Sorry for the late reply.

    It is unlikely that your site went down due this – we’ve never heard of this issue before. The best way to resolve it if that happens is to log into your ftp and then delete the plugin from the plugins folder if you think that’s the issue (it doesn’t delete any of your MailPoet data).

    If you think that your site may have been hacked, try using Securi to run a site check. There could be a malicious file placed on your site somewhere.

Viewing 1 replies (of 1 total)
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