MailPoet disappeared

  • cfm168

    (@cfm168)


    2 years, 4 months ago

    Hello,

    I just found that MailPoet disappeared from Dashboard and Plugins list. I tried to install it again but fail for existing file installed. I’m still not reach 1000 subscribers.

    Please advise why, and how can I fix this problem?

    Thanks in advance!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Joao D – a11n

    (@johnlud)

    2 years, 4 months ago

    Hi @cfm168

    I just found that MailPoet disappeared from Dashboard and Plugins list. I tried to install it again but fail for existing file installed. I’m still not reach 1000 subscribers.

    Please advise why, and how can I fix this problem?

    This usually happens when the plugin is installed but not active.

    Could you go to your plugins tab and check if MailPoet is active?

    best,

    Thread Starter cfm168

    (@cfm168)

    2 years, 4 months ago

    Hi @johnlud,

    The Plugin also disappeared in the installed plugins list. No way to active it. I’m so confusing why the plugin disappeared from the installed plugins list?

    Should I delete the plugin from FTP and reinstall it again?

    Plugin Support Joao D – a11n

    (@johnlud)

    2 years, 4 months ago

    Hi @cfm168

    This looks like a plugin or theme conflict. Can you switch your theme to a default one (Twenty Twenty) and disable all your plugins and see if MailPoet works?

    If it does work, enable your theme and all your other plugins one after the other until MailPoet breaks again. You’ll be able to tell us what’s at fault.

    You can refer to this article: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict

    Let us know how that goes!

    Thread Starter cfm168

    (@cfm168)

    2 years, 3 months ago

    Reinstalled the current version 3.75.1, it seems like working good so far.
    Surprisingly I can pull and access all the users from deleted Mailpeot2 without migrate procedure.

    Thread Starter cfm168

    (@cfm168)

    2 years, 3 months ago

    Hello,

    The plugin disappeared again from Installed Plugin list and Dashboard menu. It was worked for a while.

    To test which plugin or theme conflict is not easy because it does not break right away.

    Please advise. Thanks in advance!

    Plugin Support Dani F. a11n

    (@danielinhou)

    2 years, 3 months ago

    Hi there @cfm168 👋🏽,

    The plugin disappeared again from Installed Plugin list and Dashboard menu. It was worked for a while.

    This is pretty odd indeed, can you please try to reinstall the plugin via FTP as explained here: https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

    Give it a try and keep us posted.

    Cheers

    Thread Starter cfm168

    (@cfm168)

    2 years, 2 months ago

    Hello Sir @danielinhou,

    I deleted the plugin via FTP, and reinstalled it from admin installer. Now looks like running as it should so far so good.

    If it disappeared again, I will reinstall via FTP to see what is difference.

    Thank you!

Viewing 7 replies - 1 through 7 (of 7 total)
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