MailPoet 3 Welcome Emails not sending

  • Resolved TonyPearl

    (@tonypearl)


    2 years, 9 months ago

    Hello,

    I’m hoping you or someone can help me. I’ve been successfully using MailPoet for quite some time now, but I have a recent issue that’s driving me crazy… It’s not sending out any of my Welcome Emails anymore!

    In the ‘Newsletter’ tab, I get this message:

    “Sending is paused because the following connection issue prevents MailPoet from delivering emails: There was an error processing your newsletter during sending. If possible, please contact us and report this issue., Error code: QUEUE-11836-RENDER”

    My site is hosted by BlueHost, and I’m using Mailgun SMTP.
    However, even when I put it to send using the host server email, the problem persists.
    I also have the MailPoet 3 Premium plugin installed & activated.
    Everything is the latest version.

    Any help to resolve this issue would be GREATLY appreciated!

    Thank you in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    2 years, 9 months ago

    Hi @tonypearl,

    The Error code: QUEUE-X-RENDER usually happens if you had an email corrupted during rendering, and then it got stuck in the queue preventing new emails from being sent.

    It could have happened due to a problem with the way posts were rendered in the content or if you have recently migrated or done any changes in your database.

    To see if there was anything stuck, please check MailPoet > Help > System Status and see if you have an email stuck in the “Running tasks”.

    The error code you get is already a hint: QUEUE-11836-RENDER means the task ID in the table is 11836.

    Using the phpMyAdmin plugin or a similar plugin that allows you to manage your database, you can search the table mailpoet_sending_queues for ID 11836 and delete it to resume the sending.

    Please let us know if it helps!

    Thread Starter TonyPearl

    (@tonypearl)

    2 years, 8 months ago

    Hello & thank you so much for your reply!

    You’re right – I had made some changes in my database. I did a ‘find and replace’ so that I could update my address for my emails because I’ve recently moved and wanted to update that. So I just replaced my old address with my new in the mailpoet fields of my newsletters & welcome emails.
    Could that have caused this issue?
    Is there a better way?

    I did take your advice and open the PhpMyAdmin and scrubbed a few of those post ids that seemed to be causing this issue, but I fear that there may just be too many of them, and tracking them ALL down would be next to impossible.

    How can I fix things now? NONE of my emails are going out from MailPoet! I have students I serve and NEED the communication flow to work properly.
    I even ran a very simple test – a ‘Newsletter broadcast’ to a list of just me.
    Even THAT won’t go out! 🙁

    In the MailPoet>Help>System Status>Cron, I get this status:

    Accessible	unknown
Status	running
Last updated	August 2, 2022 5:23 pm
Last run started	unknown
Last run completed	August 2, 2022 5:23 pm
Last seen error	
SendingQueue: <strong>Sending has been paused.</strong>
Last seen error date	August 2, 2022 5:23 pm

    In the System Status tab, it doesn’t show anything as being stuck.
    The status for everything is ‘sending.’

    HELP!!!

    Thank you. 🙂

    Plugin Author Bruna a11n

    (@bruberries)

    2 years, 8 months ago

    Hi @tonypearl,

    So I just replaced my old address with my new in the mailpoet fields of my newsletters & welcome emails.
    Could that have caused this issue?

    Yes, this could have caused the issue, especially if you had a Post Notification or Welcome Email with the old FROM email address already in the middle of sending.

    Could you check the Post Notification History by going to the MailPoet > Emails > Post Notification > clicking on the “History” button? If you see a paused email there, I’d recommend deleting it and checking if sending is restored.

    You’ve mentioned you’ve used PhpMyAdmin to check your database. You can use the “Find and Replace” option to easily replace the sender address for all of your newsletters there. Here’s a guide on that.

    It should help you to get all of them replaced at once and ensure you don’t have any email left using the old sender address.

    Thread Starter TonyPearl

    (@tonypearl)

    2 years, 8 months ago

    I appreciate your continued help.
    But even after following your suggestions, I’m still having these persistent issues.

    Here’s my status tabs in Help>System Status:

    Cron
Accessible	unknown
Status	running
Last updated	August 3, 2022 8:23 pm
Last run started	unknown
Last run completed	August 3, 2022 8:23 pm
Last seen error	
SendingQueue: Sending is waiting to be retried.
Last seen error date	August 3, 2022 8:23 pm
    Sending Queue
Status	running
Started at	August 3, 2022 7:54 pm
Sent emails	0
Retry attempt	2
Retry at	August 3, 2022 8:25 pm
Error	There was an error processing your newsletter during sending. If possible, please contact us and report this issue.
Total completed tasks	11038
Total running tasks	307
Total paused tasks	0
Total scheduled tasks	445

    I’ve tried another simple newsletter run to a list of just me, and even that won’t work. It just stays on stuck.

    And here’s the info from the Help>System Info:

    name: Tony
email: tony@yourrealestatecourse.com
PHP version: 7.4.28
MailPoet Free version: 3.93.1
MailPoet Premium version: 3.93.0
MailPoet Premium/MSS key: eed9d141d86115db****************
WordPress version: 6.0.1
Database version: 5.6.41-84.1
Web server: Apache
Server OS: Linux box5185.bluehost.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
PHP max_execution_time: 6000
PHP memory_limit: 256M
PHP upload_max_filesize: 812M
PHP post_max_size: 816M
WordPress language: en_US
Multisite environment?: No
Current Theme: Ignition (version 2.11.1)
Active Plugin names: iwp-client/init.php, gravityforms/gravityforms.php, InstaMember/instamember.php, bellows-accordion-menu/bellows-accordion-menu.php, booked/booked.php, captcha-bank/captcha-bank.php, classic-editor/classic-editor.php, duplicate-post/duplicate-post.php, duplicator-pro/duplicator-pro.php, duplicator-pro/duplicator-pro.php, easy-testimonials/easy-testimonials.php, favicon-by-realfavicongenerator/favicon-by-realfavicongenerator.php, gf-edit-entries/main.php, gravity-forms-infobox-field/gravity_forms_infobox_field_plugin.php, gravity-forms-pdf-extended/pdf.php, gravityformspolls/polls.php, gravityformsquiz/quiz.php, gravityformssignature/signature.php, gravityformssurvey/survey.php, health-check/health-check.php, imagify/imagify.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, menu-icons/menu-icons.php, plugins-garbage-collector/plugins-garbage-collector.php, pretty-link/pretty-link.php, shortcode-in-menus/shortcode-in-menus.php, styles-and-layouts-for-gravity-forms/styles-layouts-gravity-forms.php, thrive-quiz-builder/thrive-quiz-builder.php, thrive-visual-editor/thrive-visual-editor.php, tinymce-advanced/tinymce-advanced.php, uncanny-automator/uncanny-automator.php, user-switching/user-switching.php, wordfence/wordfence.php, wordpress-seo/wp-seo.php, wp-dbmanager/wp-dbmanager.php, wp-force-ssl/wp-force-ssl.php, wp-mail-smtp/wp_mail_smtp.php, wp-optimize/wp-optimize.php, wp-revisions-control/wp-revisions-control.php, wpsiteguardian/WPSiteGuardian.php
Sending Method: SMTP
Sending Frequency: 100 emails every 2 minutes
Send all site's emails with: current sending method
Task Scheduler method: Linux Cron
Cron ping URL: https://yourrealestatecourse.com?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: tony@yourrealestatecourse.com
Default Reply-To address: tonymentorsme@gmail.com
Bounce Email Address: tony@yourrealestatecourse.com
Total number of subscribers: 485
Plugin installed at: 2020-10-24 16:49:58

    What else can we do?

    Thanks,
    Tony

    • This reply was modified 2 years, 8 months ago by TonyPearl.
    Plugin Author Bruna a11n

    (@bruberries)

    2 years, 8 months ago

    Hi @tonypearl,

    In this case, I really would like to take a closer look at your website.

    Could you please create an administrator account for logins@mailpoet.com and send us the credentials using the Quick Forget tool?

    To do so, please follow these steps: How to Create an Administrator Account

    Please send us the Quick Forget link by contacting us through this form.

    Thank you!

    Thread Starter TonyPearl

    (@tonypearl)

    2 years, 8 months ago

    Hi Bruna,

    Wow – thank you again for this!
    I’ve just done what you requested and sent you the link via the form.

    Thanks again – I’ll keep my eyes open for further communication from you!

    -Tony

    Thread Starter TonyPearl

    (@tonypearl)

    2 years, 8 months ago

    Wow – thank you SO much for your help, Bruna!
    The emails are working and going out again as they should.
    Couldn’t have done this without you.

    THANK YOU!! 🙂

    -Tony

Viewing 7 replies - 1 through 7 (of 7 total)
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