Support » Plugin: MailPoet - emails and newsletters in WordPress » Mailpoet 3 – Subscriber don’t received the opt-in mail

  • Resolved lrdh


    When someone subcribe to the newsletter via the widget, i see them on my list as not confirm, but mys subscriber don’t receive any mail so the can’t confirm.
    I try to send via Mailpoet and via OVH, neither of them work

    What can i do.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor MailPoet


    @lrdh thanks for reporting.

    1. In Settings > Signup confirmation, make sure the FROM email address is NOT a free email address, like a Yahoo or Gmail.

    2. When you send yourself a preview of a newsletter do you receive it?

    3. Have you considered sending with MailPoet? Host like OVH don’t really like to send newsletters and emails. You might hit their daily limit or get banned by OVH if you have a list with too many invalid addresses (“bounces”)

    To answer :
    1. my email address is not free email address
    2. I don’t know how I can send a preview of my newsletter. But if I confirm an email, the person don’t receive the newsletter
    3. I just start and yes I want to send email with MailPoet

    But the main problem is : When a person subscrive to my newsletter, the person don’t receive a mail to confirm

    Please help me

    Plugin Author MailPoet


    Hi there @maintol,

    Can you please link us to a page where we can test the signup form?


    I installed mailpoet and testing with several different email addresses, I realize that the email to validate the registration is never received for addresses in gmail, live and hotmail.
    I use your mail sending service.
    The address used for sending is not free address like yahoo or gmail.
    Do you have an idea of ​​the problem ?

    • This reply was modified 1 year, 11 months ago by pissenlit.

    Dear sirs I have set up mailpoet however when I send a text email I do not receive it in my hotmail test account. Can you help with this?

    Plugin Author MailPoet


    Hi all,

    If you have an issue with using MailPoet we’d be happy to assist, but please open your own forum thread so all issues can be tracked accurately.


Viewing 6 replies - 1 through 6 (of 6 total)
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