MailPoet 3 not accepting new subscribers “This User already Exisits”

  • Resolved mustafazaidi

    (@mustafazaidi)


    4 years, 7 months ago

    Hello,
    I have recently updated my website from mailpoet 2 to mailpoet3. Lists, subscribers and some other data got imported form mailpoet2 to mailpoet 3. Now, the issue is, when I create a new list and if an existing subscriber form any other list enters his/her data in the form/popup to subsribe to a new list a message appear “This user already exsists”. Breifly, MailPoet3 is not accepting those users/subscribers who were already in subscribers list of mailpoet 2, even in new list it is not accepting and saying “This user already exists.”

Viewing 4 replies - 1 through 4 (of 4 total)
  • Wysija

    (@wysija)

    4 years, 7 months ago

    Hi there @mustafazaidi,

    Which plugin are you using for the popup/subscription form? Is it a standard MailPoet subscription form or a third-party form?

    Thanks!

    Thread Starter mustafazaidi

    (@mustafazaidi)

    4 years, 7 months ago

    Thank you for the response. I am using Popup by Supsystic for my popups.

    • This reply was modified 4 years, 7 months ago by mustafazaidi.
    Thread Starter mustafazaidi

    (@mustafazaidi)

    4 years, 7 months ago

    Let me elaborate the issue again, with example:
    I have 2 lists in mailpoet 2: List1, List2
    List1 has User A, and List 2 has User B
    Now I have migrated from Mail Poet 2 to MailPoet 3 with lists, subscribers etc.
    Created a new list in MailPoet 3 for new newsletter, let say: List 3
    Now User A or User B form List 1 or 2 tries to subscribe to List 3 for new newsletter, but it says: This user already exists

    Wysija

    (@wysija)

    4 years, 7 months ago

    Hi there @mustafazaidi,

    We’ve done some testing here and can confirm the issue. It’s with the use of the API by the third-party plugin, we’ve reached out to them to let them know.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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