MailOption and Brevo connection

  • Resolved growyandtasty

    (@growyandtasty)


    1 year ago

    Hi,

    We are having issues with MailOptin and Brevo connection.
    When a user submits the elementor form which is configured to connect via mailoptin to brevo subscription list.
    What’s happening is when you first submit your email the user is marked as blocklisted.

    But if i submit the email again – they are subscribed.

    Link: https://go.screenpal.com/watch/cThnX0nQYEU
    Pwd: brevo

    Can you please let us know what we can do rectify this?

    Best Regards,
    Benjamin

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    1 year ago

    Hello 👋🏽,

    Does this happen only to deleted contacts? I just did a test sub with yopsimekno@gufum.com, please check and let me know if it’s also blocklisted.

    Regards

    Thread Starter growyandtasty

    (@growyandtasty)

    1 year ago

    Hello,?

    I can confirm that you are blocklisted.
    it’s happen with all new contact, they are going directly blocklisted.
    Do you maybe need back end access ?
    Thanks Benjamin

    Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    1 year ago

    Please open a support ticket here so we can take a closer look at the issue.

    Regards

    Thread Starter growyandtasty

    (@growyandtasty)

    1 year ago

    Hello,
    Thanks , i just did it.
    Regards,
    Benjamin

    Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    1 year ago

    The issue was from Brevo and was fixed by generating a new API key.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)

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