• Resolved jaybenfield



    I’m having an issue with the MailOptin subscription form on the coming soon page. The form displays properly but nothing happens when clicking the Subscribe button. Below is the error in the JS Console:

    mailoptin.min.js:2 Uncaught TypeError: Cannot read property 'length' of undefined
        at Object.validate_optin_form_fields (mailoptin.min.js:2)
        at HTMLFormElement.<anonymous> (mailoptin.min.js:2)
        at HTMLDocument.dispatch (jquery.js:3)
        at HTMLDocument.r.handle (jquery.js:3)

    The Name field is hidden and is not set to required. My environment is as follows:

    WordPress version: 5.2.5
    MM Version: 2.17
    PHP Version: 7.2.19-0ubuntu0.18.04.2
    Site URL: https://hench-hall.com
    WordPress URL: https://hench-hall.com
    Theme: Twenty Nineteen v1.4

    It’s a brand new WP site without any other plug-ins installed. Thanks for any help you can provide!


    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebFactory


    Hi, we’re looking into the issue.

    Thank you! Please let me know if there is anything I can do to assist on my end.



    Could you please provide a status on this issue? Would it be best for me to find another solution?

    Thanks for your help!

    Plugin Author WebFactory


    Hi, we’ve identified the issue and have to patch the way we integrate with MailOptin. Unfortunately, we haven’t had the time to make and push and update 🙁

    If you need it working “now” then, yes, finding another solution would be best. Sorry 🙁

Viewing 4 replies - 1 through 4 (of 4 total)
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