• I left a bad review first and to be honest I can suggest everyone to contact the plugin author first because most of the time it’s something server related or anything else which can be done easily.
    Everything working fine now!

    • This topic was modified 3 weeks, 4 days ago by alpayhas.
    • This topic was modified 1 week, 3 days ago by alpayhas.
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author ryanhungate

    (@ryanhungate)

    @alpayhas thanks for taking the time to review the plugin. We take all feedback seriously and would like to try to help get you squared away if you’re open to it.

    The things that you describe do not sound normal of course and we would like to see if it has something to do with a plugin conflict, or possibly even a server related issue on either your end or Mailchimp’s end.

    Here at the plugin team we’ve never seen any support requests come through with your username, but if you would like us to help you troubleshoot, we’re here and willing to get this right. Typically all it takes is a little Q&A along with some minor adjustments to get these issues resolved.

    Thanks and we’ll look out for your response.

    My account name in mailchimp is Hstlr and your support team is not ready to take any action, just giving suggestions what I can do.

    Plugin Author ryanhungate

    (@ryanhungate)

    @alpayhas ok thanks we’ll run that by the team and see if we can come up with any solutions. We’ll also update this ticket once we have a little more information for you.

    Thanks!

    Plugin Author ryanhungate

    (@ryanhungate)

    @alpayhas ok – I’ve read through your chat history. I’m going to take things a step further to assist.

    Please create a new admin user for your site and send the invite to ryan (at) vextras.com

    I will take a look at your plugin, and some back end records, log files etc. that will help us debug this thing once and for all.

    email sent

    Ryan what’s now?

    Plugin Author ryanhungate

    (@ryanhungate)

    @alpayhas Sorry about the delay – I didn’t get a ping here so if you could ping my name next time that would be great. I’m looking through my email, and I don’t see anything. Can you please re-send that again? I’ll be able to take a look at this for you tomorrow if I have everything I need. Thanks.

    @ryanhungate i also didn’t see your answer. While that I was in contact with Mailchimp and they still suck in resolving this issue and today I will enter the black week. Most important time of the year and one of the most important tools don’t work!! I’m so angry!!

    Plugin Author ryanhungate

    (@ryanhungate)

    @alpayhas even though we’ve been communicating over email, I wanted to send a quick update here to explain how we resolved your issue for anyone else looking at this review.

    The problem was because of a constant being set in the wp-config.php file which disabled the default wordpress cron. DISABLE_WP_CRON was set to true meaning that your host was supposed to follow up with a SERVER SIDE cron job in order to properly run these background tasks. Basically the jobs were paused.

    For anyone else making use of the plugin version 2.3 or greater, please note the way to set this up using the command line below:

    https://github.com/mailchimp/mc-woocommerce/wiki/Advanced-Queue-Setup-In-CLI-mode

    For larger stores, this is the recommended approach to handling any background tasks that are being run by the action scheduler:

    https://actionscheduler.org/wp-cli/

    Thanks for working through this with us.

Viewing 10 replies - 1 through 10 (of 10 total)
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