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[Resolved] MailChimp list transition – delete or unsubscribe

  • When a user is upgraded/downgraded between s2Member levels how are they transitioned between MailChimp lists? Are they unsubscribed from the old list or are they removed/deleted?

    The reason I’m asking is because I’m trying to track down what appears to be an issue with users not getting transitioned to the new list even though we have the s2Member settings to automatically transition even if they’re not removed from the old list.

    I’m curious about what happens if they are transitioned between two lists multiple times. Are they automatically re-subscribed (or re-added)? Do they get another email opt-in confirmation that they have to confirm?

    Thanks,
    Karla

    https://wordpress.org/plugins/s2member/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ok, I just did some testing and answered most of my questions. User’s are unsubscribed and not removed from the MailChimp lists. When they are upgraded/downgraded the list transitioning does appear to re-subscribe them without requiring that the user re-confirm (via email).

    I think I have found a bug …

    If the user’s role is changed via the bulk action dropdown above the Users list then the MailChimp lists are not processed at all. No requests are sent to MailChimp to switch lists. I had the debug log turned on and couldn’t see the appropriate entries nor were the changes made on the MailChimp side.

    If however, I changed the user’s role by going into their profile and updating their record that way then the MailChimp lists were switched successfully.

    What’s the process for reporting bugs to s2Member these days?

    Thanks,
    Karla

    Plugin Contributor Cristián Lávaque

    @anguz

    > I just did some testing and answered most of my questions

    Great. 🙂

    > If the user’s role is changed via the bulk action dropdown above the Users list then the MailChimp lists are not processed at all.

    Good catch.

    > What’s the process for reporting bugs to s2Member these days?

    Here, with instructions for Jason to reproduce it: https://github.com/WebSharks/s2Member/issues

    Thanks Cristian. I’ll log it over there.

    Karla

Viewing 3 replies - 1 through 3 (of 3 total)
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