Support » Plugin: Mailchimp for WooCommerce » Mailchimp for Woocommerce not syncing order

  • A new order was created but no order information was pushed to Mailchimp when I checked on the members e-comm tab. But my old orders that I did 1 month ago is fine.

    Thus causing my triggers to be unable to fire when a purchase was created.

    Am I doing something wrong in my settings in WooCommerce?
    Or is it a Mailchimp thing?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author mcsupport

    (@mcsupport)

    Hey there @isaac2017

    Thanks for getting in touch. I’d be glad to help investigate this with you. Getting started, could you provide a bit more information about your setup?

    – Could you provide the site’s WooCommerce System Status Report?
    – Could you elaborate on the steps you’re taking leading up to navigating to the members e-comm tab?
    – If you create a test purchase yourself, does it sync over successfully?

    Thanks in advance. I’ll keep an eye out for your reply.
    – Malachite

    Hi Malachite,

    thanks for the reply.

    1. Can I send this over to you on a private channel? I am not comfortable posting it over a public forum.

    2. The members e-comm tab that I am referring to is the tab within mailchimp site (https://usx.admin.mailchimp.com/lists/members/) in which I use to monitor what is being posted to mailchimp from woocommerce.

    3. Yes I have created a test purchase and it does not sync over at all when I check at mailchimp.com

    Hi Malachite,

    I just noticed that there are a lot of logs indicating that the sync has stop for orders.

    2017-11-28T21:06:38+08:00 NOTICE sync.stop :: halting the sync for :: orders

    Does this give you a clue on what i should look at?

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @isaac2017

    Thanks for your reply. I’m afraid we don’t have a secure channel here in the plugin forums, though you’re welcome to reach out to our colleagues on MailChimp’s Support Team where they offer email and chat support. More info on that here: https://kb.mailchimp.com/accounts/management/mailchimp-support-options

    Thanks for digging up those logs too. It sounds like the sync is getting stopped while moving orders over. If you navigate to the Sync tab within the plugin settings, are you able to select the Resync button to issue a full syncing of those past purchases that haven’t synced?

    Thanks – I’ll keep an eye out for your reply.
    Malachite

    Hi Malachite,

    1. Can I refer to them plugin issues or do they just handle the MailChimp side of the equation?

    2. I actually had resync it once and am weary of trying again, it takes a long time to resync the past purchases. It seems that it is timing out, if I look at the code that generates that particular error code.

    I am currently in a time sensitive project and appreciate your assist on this.

    Thanks.

    Plugin Author mcsupport

    (@mcsupport)

    Hey @isaac2017

    I can certainly understand the urgency. MailChimp’s Support Team will be able to help troubleshoot plugin issues same as here in the plugin forums. If you need more immediate assistance, their chat support option can get you in touch with someone a bit faster than email correspondence.

    If you have any further questions, let me know.
    – Malachite

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @gopal6391 Do not report old topics please.

Viewing 7 replies - 1 through 7 (of 7 total)
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