Title: MailChimp Error: API key Disabled Last modified: August 31, 2016 --- # MailChimp Error: API key Disabled * Resolved [keelyb1](https://wordpress.org/support/users/keelyb1/) * (@keelyb1) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/) * I’ve got an error at the top of my site that says: MailChimp Error: API key Disabled: fb2cf54….. * What’s strange is I don’t even know where that API key came from because it isn’t one that is listed in my MailChimp account and it’s not one that I’ve entered into the mailchimp plugin settings. * I’ve created a new key and updated it in the mailchimp settings and that didn’t do anything. * I do have the mailchimp extension for easy digital downloads as well, so I’m not sure if this error is coming from the mailchimp for wordpress plugin or the easy digital downloads extension. * About the time this error message started popping up, I did send out a newsletter through Mail Chimp. * Any help appreciated because customers are not able to make purchases on my site at this time. * [https://wordpress.org/plugins/mailchimp-for-wp/](https://wordpress.org/plugins/mailchimp-for-wp/) Viewing 11 replies - 1 through 11 (of 11 total) * Thread Starter [keelyb1](https://wordpress.org/support/users/keelyb1/) * (@keelyb1) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446363) * I’ve tried inactivating both the mailchimp for wordpress plugin and the mailchimp easy digital download plugin and the error message still appears. * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446369) * Hello, * This does not seem to be an error message created by our plugin. If you have disabled our plugin and this message still shows up then it could be displayed by another plugin or your theme. Does your theme have any MailChimp forms? Try switching your theme to default and let us know the result. * [DeezG](https://wordpress.org/support/users/outdoorfloorscom/) * (@outdoorfloorscom) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446379) * Harish, are you the Plugin Author for MailChimp? I couldn’t find anything when I clicked on your profile on this post. * **I’m getting same error with identical API key… “MailChimp Error: API key Disabled fb2cf5423a203a4c98d9a7a0aec77c05-us9”. ** This started today. By systematically deactivating plugins I found it’s related to **WPBakery Visual Composer**. * I haven’t found a solution. This error seems to prevent my images from loading in my Media Library among other minor nuisances. * Darryl [http://www.theoutdoorfloors.com](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/www.theoutdoorfloors.com?output_format=md) * [DeezG](https://wordpress.org/support/users/outdoorfloorscom/) * (@outdoorfloorscom) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446382) * I don’t know if this helps but I’m also getting associated JetPack error when trying to connect to it from WP Dashboard: * _Your Jetpack has a glitch. We’re sorry for the inconvenience. Please try again later, if the issue continues please contact support with this message: xml\_rpc- 32700 Try connecting again. Error Details: The Jetpack server could not communicate with your site’s XML-RPC URL. Please check to make sure [http://www.theoutdoorfloors.com/xmlrpc.php](http://www.theoutdoorfloors.com/xmlrpc.php) is working properly. It should show ‘XML‑RPC server accepts POST requests only.’ on a line by itself when viewed in a browser and should not have any blank links or extra output anywhere. * Other Issues -VC not opening fully when I wish to edit my homepage, on the backend editor only; works ok on Frontend editor -extra-long columns near the top of my site (sectionID: #whowhatwhere) -probably more! * Darryl * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446389) * Hey Daryl, * Yes, I’m one of the authors. The issue you described is not related to our plugin. I would suggest contacting developers of “Visual Composer”. * P.S. For any bug report or support request please always create a new support request by using the form at the bottom of [https://wordpress.org/support/plugin/mailchimp-for-wp](https://wordpress.org/support/plugin/mailchimp-for-wp). This ensures the original post creator does not get any unwanted notification. * [DeezG](https://wordpress.org/support/users/outdoorfloorscom/) * (@outdoorfloorscom) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446395) * **Solved:** * The MailChimp API key was still in my _Theme Options settings_ despite deleting MailChimp. Since I’m no longer using MailChimp I removed the key from my Mist Theme’s settings. In Keelyb1’s case perhaps reset the key from Mailchimp and enter new one here. * Theme Options > General > MailChimp > MailChimp API [clear it vs. add new one] * Darryl * [DeezG](https://wordpress.org/support/users/outdoorfloorscom/) * (@outdoorfloorscom) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446396) * Harish, * I’m posting here because the original post creator and I had_ identical issues_. I provided more details to see if they’re experiencing the same, and ultimately a solution that directly relates to their question. Why would I post this elsewhere? I’m only trying to help. * Yes, this was not a MailChimp issue and, as it turned out, not a Visual Composer one. Simply a setting that wasn’t cleared out/set properly in the Theme’s settings. * Sincerely, Darryl * Thread Starter [keelyb1](https://wordpress.org/support/users/keelyb1/) * (@keelyb1) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446429) * Thanks Outdoorflorscom. Going into Theme Options > General > MailChimp > MailChimp API and clearing out the key fixed the issue. I’m not even sure how that key got in there to begin with. * [dnstim](https://wordpress.org/support/users/dnstim/) * (@dnstim) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446450) * How do I fix it if the error has made it impossible for me to login? * [DeezG](https://wordpress.org/support/users/outdoorfloorscom/) * (@outdoorfloorscom) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446453) * As Harish has indicated above, your question should be in a new post because it’s unrelated to this particular issue. However… * From what I’ve learned, you need to disable your plugins via the active_plugins file in wp_options folder, (see below for more). When this is done you then should be able to log in, because it’s a plugin issue typically, (as it was in my case). This is done on the “back end”, meaning you access them from your provider’s webpage (“file manager” or alternatively, through FTP). * Here’s a link with instructions. I’m referring to Choice 2: Disable via the Database… * [https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/](https://www.ostraining.com/blog/wordpress/disable-a-wordpress-plugin/) * Once plug ins are deactivated you should be able to log in like usual via WP, access the Theme Options (as in above post by me) and clear out the MailChimp API. * Harish, you are the master here. I’m just a passenger, so please take over. 🙂 * Darryl * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446459) * Hey Daryl, * Thanks for posting the solution. * Regarding the plugin issue, as I have not tested your theme I can’t be certain, but the issue would clearly be with the theme. * As you had mentioned earlier, even after disabling the plugin you still received the error, this clearly indicates the issue is with your theme. If there is a field to add MailChimp API key in your theme, then it means your theme has its own support for MailChimp form which works independently of our plugin. * I hope I have explained well. I would recommend contacting your theme developer and reporting this issue so they can fix it before other users face a similar issue. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘MailChimp Error: API key Disabled’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-wp/assets/icon-256x256.png?rev=1224577) * [MC4WP: Mailchimp for WordPress](https://wordpress.org/plugins/mailchimp-for-wp/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-wp/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-wp/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-wp/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-wp/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-wp/reviews/) ## Tags * [api](https://wordpress.org/support/topic-tag/api/) * [disabled](https://wordpress.org/support/topic-tag/disabled/) * [key](https://wordpress.org/support/topic-tag/key/) * 11 replies * 4 participants * Last reply from: [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * Last activity: [9 years, 11 months ago](https://wordpress.org/support/topic/mailchimp-error-api-key-disabled/#post-7446459) * Status: resolved