Title: MailChimp API Key doesn’t work
Last modified: December 10, 2016

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# MailChimp API Key doesn’t work

 *  Resolved [janetSchaper](https://wordpress.org/support/users/janetschaper/)
 * (@janetschaper)
 * [9 years, 5 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/)
 * When I enter my MailChimp API Key, I get the red x next to the key instead of
   green check. My account is in good standing, how do I find out why this doesn’t
   work?
 * Janet

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/#post-8558708)
 * Hello,
 * Are you having problems with your pre-existing forms not working, or just creating
   new forms? First make sure you are updated v1.8.1 . Also make sure you copy your
   key as plain text, and have no extra characters. You can also try getting a new
   key from MailChimp, it will often resolve connection issues.
 * Let us know if you need further assistance.
 * Regards,
    Jeremy Hoffman Support Engineer, Fatcat Apps
 *  [divinetechygirl](https://wordpress.org/support/users/cmorilloq5/)
 * (@cmorilloq5)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/#post-8615282)
 * Hi there, I am having the same problem. I am running v1.8.1, have made sure that
   my key is copy/pasted in plain text with no extra characters and have even tried
   generating a new API key from mailchimp. Red x next to key still remains.
 * Any suggestions?
 *  Thread Starter [janetSchaper](https://wordpress.org/support/users/janetschaper/)
 * (@janetschaper)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/#post-8615369)
 * I went through everything suggested with this plugin, and also with another MailChimp
   plugin. Both had the same problem. The problem was that Akamai, the MailChimp
   Firewall was blocking the IP address of my shared hosting server. I contacted
   my hosting provider, and they were unable to help, other than saying they were
   working with Akamai to try and resolve the issue. It was suggested to me to change
   hosting providers since there was no way to unblock the IP. Since I have a re-
   seller account, that was not really a valid option. All of my websites on this
   server that used MailChimp were broken.
 * After WEEKS of nothing being done (I tried to get my hosting provider to move
   my whole account to a new server, which of course they wouldn’t do), the problem“
   magically” went away. I sincerely hope you have better luck with this than I 
   did. Waiting for “magic” doesn’t really appeal to developers! Good luck!
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/#post-8624709)
 * [@janetschaper](https://wordpress.org/support/users/janetschaper/)
 * Thank you very much for that information. It was very helpful.
 * [@cmorilloq5](https://wordpress.org/support/users/cmorilloq5/)
 * If the above steps aren’t doing anything, see if you get different results from
   another plugin. It needs to attach to your MailChimp account through the API 
   the same way ours does. If the symptoms are the same, your issue may be similar
   to Janet’s. try contacting your web host, and mailchimp, to see if there is a
   resolution.
 * Let us know if we can do anything else, I’ll keep this thread open for a while
   longer.
 * Regards,
    Jeremy Hoffman Support Engineer, Fatcat Apps
 *  Plugin Author [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * (@fatcatapps)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/#post-8694679)
 * Hello there,
 * Just dropping by to close this thread as it hasn’t had a response for a while.
   Feel free to open a new one for if you are experiencing any issues, similar or
   otherwise. We are happy to help.
 * Regards,
    Jeremy Hoffman Support Engineer, Fatcat Apps

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘MailChimp API Key doesn’t work’ is closed to new replies.

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## Tags

 * [api key](https://wordpress.org/support/topic-tag/api-key/)

 * 5 replies
 * 3 participants
 * Last reply from: [fatcatapps](https://wordpress.org/support/users/fatcatapps/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/mailchimp-api-key-doesnt-work/#post-8694679)
 * Status: resolved