Support » Plugin: MC4WP: Mailchimp for WordPress » Mailchimp API error

  • Resolved TM

    (@schwipps)


    Hi,

    I just noticed that our newsletter subscription forms don’t work anymore: user only get the error message on the from end.

    It seems that Mailchimp dropped lists support, for segements and tags.
    Therefore, our lists disappeared, and we only have a single segment from now on.

    I ticked the list in the form setting, and saved, hoping it would solve the problem, but when I give it a new try, your plugin logs only mention “Mailchimp API error:”, without more information, and I get nothing from the server logs.
    I also tried to add a tag, with no more luck.

    My API key is valid.

    Any idea what’s going wrong?

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • TM

    (@schwipps)

    Not many answers here lately… Obviously, I’m not the only one facing this issue. Are you still maintaining this plugin, or should I just consider looking for an other one?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    I apologize for the delay in replying.

    Please note that the API error is not related to lists/segments. Can you please go to the “Mailchimp for WP > Others” menu in your WordPress admin and share with us any errors listed there? You can use a service like pastebin.com to share the error log instead of posting it in this forum.

    Sure 🙂
    As explained earlier, here are my logs:

    [2019-06-30 03:39:20] ERROR: Form 614 > Mailchimp API error:
    [2019-06-30 10:00:39] ERROR: Form 235 > Mailchimp API error:
    [2019-06-30 15:51:49] ERROR: Form 614 > Mailchimp API error:
    [2019-06-30 21:49:59] ERROR: Form 614 > Mailchimp API error:
    [2019-07-01 19:58:58] ERROR: Form 614 > Mailchimp API error:
    [2019-07-01 20:55:56] ERROR: Form 614 > Mailchimp API error:
    [2019-07-02 00:04:05] ERROR: Form 614 > Mailchimp API error:
    [2019-07-02 02:47:08] ERROR: Form 614 > Mailchimp API error:
    [2019-07-02 02:47:22] ERROR: Form 614 > Mailchimp API error:
    [2019-07-02 03:41:53] ERROR: Form 614 > Mailchimp API error:

    Any thoughts, or ideas to investigate the issue? In the meantime, we can’t collect contacts anymore :/

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    I apologize for the delay in replying.

    Can you please go to the “MailChimp for WP” menu and let us know the status of the API connection?

    Sure… “CONNECTED”

    Are there testings I can do to speed up the resolution of this issue?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    Can you please reach out to us at “support@mc4wp.com” with a link to this post so we can debug further?

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey schwipps, is this resolved?

    Hey! Sorry for the late notice, but yes. We finally realized that a custom control on the list name was the problem. When audiences were launched, the list name has been changed, missing the text to be find to satisfy the control. Adding that text again to the audience name solved the issue.
    Nothing wrong with your plugin then.

    Thanks for helping us!

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hi there,

    Can you please share what the missing text was? This will help us share this with other customers who face the same issue.

    Well, it won’t be of any help. The problem occured because of a custom control, which we used to dispatch users among different lists, based of the list names.

    Nothing to do with your plugin.

Viewing 12 replies - 1 through 12 (of 12 total)
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