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Contact Form 7
[resolved] Mail Tag in 'To:' Field Not Sending Email (7 posts)

  1. CamJor
    Member
    Posted 11 months ago #

    Hi,

    I am having an issue with CF7 and the form sending a confirmation email to the submitter.

    I am using both Mail & Mail 2 options:
    - For Mail (the first one) I have [your-email] mail tag set in the To: field, and the the person that filled out the form is not receiving emails.

    - For Mail 2, I have a set email (not using a mail tag) and the emails are going through just fine.

    Any Ideas of what is going on? (I've attached screenshots below.

    http://s28.postimg.org/fz1o4pulp/form.jpg

    Mail2
    http://s30.postimg.org/fzxtsx00h/form2.jpg

    Thanks!

    - Cameron

    https://wordpress.org/plugins/contact-form-7/

  2. Takayuki Miyoshi
    Member
    Plugin Author

    Posted 11 months ago #

    What is actually in the From field? Is the email address in the same domain as the site?

  3. CamJor
    Member
    Posted 11 months ago #

    It's an email, that is not the same domain as the site:

    Community Support @ XXXX <email@domain.com>

    I will try to remove it and see if that helps.

  4. CamJor
    Member
    Posted 11 months ago #

    The email however (for testing purposes) in the Mail 2 "To:" field is the same domain as the site. But that one is working just fine.

    I removed the email from the 'From:' field (Mail 1), and I'm still not seeing the email come through.

  5. CamJor
    Member
    Posted 11 months ago #

    So --

    I used a different name (same company, email & phone #) and the email came through.

    Is there any setting enabled to 'not send emails' to the same person twice?

  6. jplus9
    Member
    Posted 11 months ago #

    :)

  7. CamJor
    Member
    Posted 11 months ago #

    Here is what worked for me:

    in the 'From:' line in Mail (1) I had to:

    - Put quotes (double - hold Shift then ') around the Email Name and then put the email address in between <>

    Example:

    "Insert any name you like" <support@example.com>

    That's it.

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