MailPoet Newsletters
[resolved] Mail Poet/Wysija causes crunching error (7 posts)

  1. Ann Stokes
    Posted 1 year ago #

    When uploading large files with Wysija enabled, I get a crunching error. I can upload 1200x1600 pixel files that my readers love with Wysija disabled. With Wysija enabled, the files must be around 700x900 pixels.

    So, currently, I have to disable Wysija, upload files, then re-enable Wysija. I do this every time I upload media to my site.


  2. badshark
    Plugin Contributor

    Posted 1 year ago #

    Hi Ann,

    Thanks for reporting this.

    We did a few tests but we are unable to replicate this issue.

    I suspect it's not directly related to MailPoet, but it could be related to a low memory limit set on your server, that could block the crunching, since we do have our own defined image size.

    Could you get in touch with us at http://support.mailpoet.com/feedback/ ?

    We'll be able to test your server to understand where's the issue.


  3. moniemonet
    Posted 1 year ago #

    I am having the same problem. I have been deactivating MailPoet for about a month every time I write a blog post so I can upload images to my post.

    Otherwise I will get a upload error. Sometimes it actually uploads the image but no thumbnail. And other times it wont upload at all.

    It's very frustrating. I love the plugin. But it's very inconvenient to have to go into maintenance mode deactivate Mailpoet, (So the javascript from my custom MailPoet email letter isn't disabled making my front page look broken) just to write a post.

  4. Ann Stokes
    Posted 1 year ago #

    I am using 1and1 as a host. It seems to be a memory limit problem. Sorry, but right now I'm not signing up on individual plugin sites, since there are so many and WordPress offers these forums that benefit all community users.

  5. MailPoet Staff
    Plugin Author

    Posted 1 year ago #

    Since Ann doesnt get in touch with us for further testing we'll close this issue. Feel free to get in touch anytime again in the future, we will be happy to help you!

  6. outsourcingexposed
    Posted 10 months ago #

    I get the same error. Wysija is effectively zooming in to one part of the image, then stretching that zoomed-in view to the whole size of the image

  7. MailPoet Staff
    Plugin Author

    Posted 10 months ago #

    Hi outsourcingexposed,

    please create a new support topic, this one is already closed.

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