Title: Mail not received Last modified: August 22, 2016 --- # Mail not received * [Puja SIngh](https://wordpress.org/support/users/puja-singh/) * (@puja-singh) * [11 years, 6 months ago](https://wordpress.org/support/topic/mail-not-received/) * after submitting form…successful msg sent appears on screen but…m not getting any query mail on my id…plz help it’s urgent * [https://wordpress.org/plugins/product-enquiry-for-woocommerce/](https://wordpress.org/plugins/product-enquiry-for-woocommerce/) Viewing 9 replies - 1 through 9 (of 9 total) * [Husain Tezabwala](https://wordpress.org/support/users/htezabwala/) * (@htezabwala) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719645) * I am facing the same issue of mail not receiving. I checked my SMTP settings and they are perfect. As soon as I click on ‘Send Test Mail’, it reaches my inbox. * But whenever I use Product Enquiry form to send any mail, it never appears in my inbox. * Here’s the URL to my enquiry button – [http://www.dolphinautomation.in/product/wavecom-module-q2406b/](http://www.dolphinautomation.in/product/wavecom-module-q2406b/) * Please look in to it as soon as you can. * [a42](https://wordpress.org/support/users/a42/) * (@a42) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719646) * If you still have the problem then I would suggest you to install the WP Mail Logging plugin – very useful 🙂 * [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/) * Plugin Author [WisdmLabs](https://wordpress.org/support/users/wisdmlabs/) * (@wisdmlabs) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719647) * [@puja](https://wordpress.org/support/users/puja/) Singh [@htezabwala](https://wordpress.org/support/users/htezabwala/) * Can you please mail me at [support@wisdmlabs.com](https://wordpress.org/support/topic/mail-not-received/support@wisdmlabs.com?output_format=md) as I would like you to share some more details. * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719648) * What is the domain of the sender address used for Product Enquiry. Is it dolphinautomation. in? Because there is no SPF record on that domain. What is the domain of the receiving address where it is failing? * [Husain Tezabwala](https://wordpress.org/support/users/htezabwala/) * (@htezabwala) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719649) * [@postman](https://wordpress.org/support/users/postman/) SMTP * sender address is [smtp@dolphinautomation.in](https://wordpress.org/support/topic/mail-not-received/smtp@dolphinautomation.in?output_format=md)( in my SMTP settings) receiving domain is [info@dolphinautomation.in](https://wordpress.org/support/topic/mail-not-received/info@dolphinautomation.in?output_format=md) * No knowledge of SPF records. Any easy to understand guides to go through? * [Jason Hendriks](https://wordpress.org/support/users/jasonhendriks/) * (@jasonhendriks) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719650) * Who provides your email service? Cloudflare? Here are [instructions](http://www.mail-tester.com/spf/cloudflare). * [smtp@dolphinautomation.in](https://wordpress.org/support/topic/mail-not-received/smtp@dolphinautomation.in?output_format=md) is your FROM address? really? well, sending from that to [info@dolphinautomation.in](https://wordpress.org/support/topic/mail-not-received/info@dolphinautomation.in?output_format=md) shouldn’t be a problem. your issue might be elsewhere as your email seems to be setup correctly. Add the SPF anyway so that if the receiver is Hotmail, or Gmail, it won’t be lost. * [Husain Tezabwala](https://wordpress.org/support/users/htezabwala/) * (@htezabwala) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719651) * Yeah. As I told before, I am able to receive test mails on my gmail ID. * However, I have disabled cloudflare for now becasue as per the guide, I had to add a TXT record to a subdomain and I wasn’t sure of what the subdomain would be. * I’ll wait for 2-3 hours and check the enquiry button. If it doesn’t work, I’ll ping back. * Thanks for your time [@postman](https://wordpress.org/support/users/postman/) SMTP * [Husain Tezabwala](https://wordpress.org/support/users/htezabwala/) * (@htezabwala) * [11 years, 4 months ago](https://wordpress.org/support/topic/mail-not-received/#post-5719653) * Still not receiving mails. Waiting for plugin author to provide some inputs. * [ericgiddio](https://wordpress.org/support/users/ericgiddio/) * (@ericgiddio) * [11 years, 1 month ago](https://wordpress.org/support/topic/mail-not-received/#post-5719675) * Just downloaded free version today. Not receiving the email notification. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Mail not received’ is closed to new replies. * ![](https://ps.w.org/product-enquiry-for-woocommerce/assets/icon-256x256.png? rev=1037514) * [Product Enquiry for WooCommerce (Now with AI Assistant)](https://wordpress.org/plugins/product-enquiry-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/product-enquiry-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/product-enquiry-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/product-enquiry-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/product-enquiry-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/product-enquiry-for-woocommerce/reviews/) * 9 replies * 6 participants * Last reply from: [ericgiddio](https://wordpress.org/support/users/ericgiddio/) * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/mail-not-received/#post-5719675) * Status: not resolved