• Resolved dsw1225hou

    (@dsw1225hou)


    I am running Smart Forms version 2.6.72 and WordPress version 5.9.2.

    I have created a basic contact us form and an order form. Both do not send the data to my email. I don’t understand what is going on. All of the settings are correct.

    Can you please help.

    Thank you.

    DW

    The page I need help with: [log in to see the link]

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  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello!

    The most common caused for that issue is:

    1.- The email is actually received but it goes to the spam folder. Please make sure to check the spam folder to verify if the email is there or not.
    2.-Your site is not able to send emails. To verify this please install a plugin like https://wordpress.org/plugins/wp-test-email/ and make sure that your site is able to send it.
    3.- You configured a custom from email address. Some email providers will reject the email if you configure a from email address different than the one that the site is actually using. If this is the problem you just need to go to your email settings (in smart forms) and leave the from email address empty.

    Hope this helps.

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