Support » Plugin: Newsletter » Mail not being sent

  • Resolved mirgcire

    (@mirgcire)


    I am unable to send my test mails. After clicking on “Test”, all I see is a totally black admin panel. I followed the procedure called “Test Newsletter Delivery with Mailtrap” and got the same results. Something is broken. It has work before. The last time was around the 1st of September 2017.

    Any suggestions?
    Thanks …

Viewing 5 replies - 1 through 5 (of 5 total)
  • Well I tweaked some more and tried again. This time it came back (no black screen) and there was a message saying the email had been sent. However, 30 minutes later, still no email.

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, follow those steps:

    – be sure you have not SMTP plugins installed
    – disable the SMTP settings of Newsletter
    – disable the direct sending on Newsletter main settings
    – do a test from status panel

    if no email is delivered, ask the provider about mail sending from your blog, they could have a block.

    Stefano.

    Thanks for the suggestions.

    I followed all your instructions.

    I also found a way to send a test email on the SMTP settings page.
    After sending the test message, I found these errors
    ————————————-
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    ————————————-

    2017-12-29 06:34:09 Connection: opening to :25, timeout=300, options=array (
    )
    2017-12-29 06:34:09 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known
    2017-12-29 06:34:09 Connection: Failed to connect to server. Error number 2. “Error notice: stream_socket_client(): unable to connect to :25 (php_network_getaddresses: getaddrinfo failed: Name or service not known)
    2017-12-29 06:34:09 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)
    2017-12-29 06:34:09 SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting
    Warning: fopen(/home/effect27/public_html/live-site/wp-content/plugins/js_composer/js_composer.php):

    failed to open stream: No such file or directory in /home/effect27/public_html/live-site/wp-

    includes/functions.php on line 4833
    ————————————-

    Is this useful?
    Thanks!

    Plugin Author Stefano Lissa

    (@satollo)

    Your system cannot resolve the SMTP host name. Check it and/or ask the provider.

    Stefano.

    Yes … that was it. I can’t be certain what the original problem, but I am guessing that I changed the sending email address. However, to fix the problem changed from POST SMTP to Easy WP SMTP, reconfigured everything and now it is working again.

    Thanks for your consistent support.

Viewing 5 replies - 1 through 5 (of 5 total)
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