Hi @prasun1519
Sorry to hear you are having this problem.
Could you please export your form following this guide:
https://premium.wpmudev.org/docs/wpmu-dev-plugins/forminator/#import-export
And share using the pastebin site?
https://pastebin.com/
Best Regards
Patrick Freitas
Hi Patrick,
Thanks for the update. Here is the pastebin link
https://pastebin.com/Pie3dj12
Regards
Prasun
Hello @prasun1519,
I imported that form to my lab site and change the admin email to my email and then checked the form which worked for me like a charm. Can you install the Check Email plugin to check if the WordPress installation is sending emails or not? Here is the link to it: https://wordpress.org/plugins/check-email/
If that does not help, you would either need to check with your hosting provider for the same or configure an SMTP email using a plugin on your site. This is usually a hosting side issue or the wp_mail() function is not able to send email as there seems to be some issue with the PHP mail on your hosting.
Here are some plugins you can use to configure SMTP Email:
https://wordpress.org/plugins/branda-white-labeling/
https://wordpress.org/plugins/easy-wp-smtp/
Do let me know if that works for you.
Thank you,
Prathamesh Palve
Hello Prathamesh,
First of all thank you for checking this issue. I’ve tested with Check Email plugin and received the test email. That means wp_email function is working fine. I think there must be some other problem.
Best regards
Prasun
Hello @wpmudevsupport12,
This looks like a conflict somewhere. To deep check the same, please turn on the debug logging in WP to see if the site returns any errors. You can learn more about debug logging here:
Debugging in WordPress
To learn how to use debug logging, kindly check the following article:
https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/
Try to submit the form after you turn on debug logging and then check if the debug.log file is generated in the wp-content folder. If there is a file, open that file and send us the last 25 lines from the log.
If there is no log file, we are now left with two things to try in hand. One would be setting up a fresh site on some other server to check if the same can be replicated and if that is not possible, then take a backup of the current site and disable all other plugins and then check if you receive an email when the form is submitted.
If that does work, some plugin is conflicting and you would need to enable plugins one by one and submit the form and check which one brings in an issue. Do let me know how that works on your end.
Thank you,
Prathamesh Palve
Hello, we haven’t heard back from you in a while so we will close down this ticket, if you have any followup questions feel free to reopen it.
Cheers,
Predrag
