Support » Plugin: SparkPost » Mail Goes to Spam Folder – Bad Server Reputation

  • SparkPost says “No One Delivers Better than SparkPost”. Yes, delivered . . . to Spam. The very first test message I ran through the system went straight to the Gmail spam folder because Google does not trust the SparkPost servers. What’s the point?

    See screenshot: https://postimg.org/image/sei75qldt/

    • This topic was modified 4 years, 4 months ago by michaelnorth.
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  • Plugin Contributor rajuru

    (@rajuru)

    @michaelnorth
    Sorry that you had that experience.

    From SparkPost document

    You are receiving this error because Gmail uses the return-path domain for that error message. However, it is your from domain that the reputation is actually referencing. We have clients sending to Gmail from the same return-path and IPs that are not experiencing inbox issues.

    So I’ll suggest a few things
    – Add your own bounce domain. Then it’ll use your domain instead of sparkpost for the return path
    – Follow this guide which will have more guides linked; to improve your deliverabilities with SparkPost.
    – Also read this to get more idea about strategy to improve your reputation

    • This reply was modified 4 years, 4 months ago by rajuru.
    • This reply was modified 4 years, 4 months ago by rajuru.
Viewing 1 replies (of 1 total)
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