Support » Plugin: Forminator - Contact Form, Payment Form & Custom Form Builder » Mail Chimp Integration – fields not displaying when assigning fields

  • Resolved meiraleo

    (@meiraleo)


    I’ve had several issues with linking Forminator with Mail Chimp. Initially I kept getting the error ‘Failed to processing request : The resource submitted could not be validated. For field-specific details, see the ‘errors’ array.’ I played around with it and couldn’t figure out what was wrong. So a few days later, I came back to it and removed all but the name and email when assigning fields. I noticed the phone number field was not showing up on the MailChimp side but when I went to go save it, it gave me an error since it was a required field and the phone field appeared at that time. Very strange. So then the integration worked with just name, email, phone. So I started to add all the other fields I wanted linked to Mailchip and those worked. Except now there is one field ‘Desired Services’ that I created in Mailchip which is not showing up when assigning fields and no matter what I’ve tried, I can’t get it to show up. So it is 90% working except that one field.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @meiraleo ,

    Would you mind exporting your form so I can check it on my installation and also give me a screenshot of the custom fields that are set up in the MailChimp?
    That will help us to get to the bottom of this problem.

    kind regards,
    Kasia

    Hi! For some reason I’m not seeing any means to upload media in this thread. Here are links to screenshots and below is a copy of the form…Thanks!

    Fields in MailChimp
    https://www.altasano.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-23-at-9.14.45-AM.png

    Fields in Forminator Form
    https://www.altasano.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-23-at-8.46.16-AM.png

    Forminator Integration with MailChimp
    https://www.altasano.com/wp-content/uploads/2019/04/Screen-Shot-2019-04-23-at-8.46.37-AM.png

    {"type":"form","data":{"fields":[{"id":"name-1","element_id":"name-1","form_id":"wrapper-1511347711918-1669","type":"name","cols":6,"required":"true","field_label":"","placeholder":"Full Name *","prefix_label":"Prefix","fname_label":"First Name","fname_placeholder":"E.g. John","mname_label":"Middle Name","mname_placeholder":"E.g. Smith","lname_label":"Last Name","lname_placeholder":"E.g. Doe","conditions":[],"wrapper_id":"wrapper-1511347711918-1669","multiple_name":"false","fname":true,"lname":true},{"id":"phone-1","element_id":"phone-1","form_id":"wrapper-1511347711918-1669","type":"phone","cols":6,"required":false,"field_label":"","placeholder":"Phone Number *","validation":true,"validation_text":"","conditions":[],"wrapper_id":"wrapper-1511347711918-1669"},{"id":"email-1","element_id":"email-1","form_id":"wrapper-1511347712118-1739","type":"email","cols":12,"required":"true","field_label":"","placeholder":"Email Address *","validation":true,"validation_text":"","conditions":[],"wrapper_id":"wrapper-1511347712118-1739"},{"id":"checkbox-1","element_id":"checkbox-1","form_id":"wrapper-4350-4111","type":"checkbox","options":[{"label":"IV Nutritional Infusions","value":"IV Nutritional Infusions"},{"label":"Ketamine Assisted Therapy","value":"Ketamine Assisted Therapy"}],"cols":12,"conditions":[],"value_type":"checkbox","field_label":"What type of services are you interested in? ","wrapper_id":"wrapper-4350-4111"},{"id":"radio-1","element_id":"radio-1","form_id":"wrapper-859-6295","type":"radio","options":[{"label":"Yes","value":"Yes","default":false},{"label":"No","value":"No","default":false}],"cols":12,"conditions":[{"element_id":"checkbox-1","rule":"is","value":"Ketamine Assisted Therapy"}],"value_type":"select","field_label":"Have you received ketamine infusion therapy before?","required":true,"wrapper_id":"wrapper-859-6295","condition_action":"show","condition_rule":"all"},{"id":"textarea-5","element_id":"textarea-5","form_id":"wrapper-7989-340","type":"textarea","options":[],"cols":12,"conditions":[],"input_type":"line","limit_type":"characters","field_label":"","placeholder":"Reason for seeking treatment?","formID":"wrapper-7989-340","condition_rule":"any","wrapper_id":"wrapper-7989-340"},{"id":"text-1","element_id":"text-1","form_id":"wrapper-7747-6882","type":"text","options":[],"cols":12,"conditions":[],"input_type":"line","limit_type":"characters","field_label":"","placeholder":"Referring Clinician? *","required":true,"wrapper_id":"wrapper-7747-6882"},{"id":"text-2","element_id":"text-2","form_id":"wrapper-4948-4795","type":"text","options":[],"cols":12,"conditions":[],"input_type":"line","limit_type":"characters","field_label":"","placeholder":"How did you hear about Altasano?","wrapper_id":"wrapper-4948-4795"},{"id":"textarea-1","element_id":"textarea-1","form_id":"wrapper-3957-5089","type":"textarea","cols":12,"required":false,"field_label":"","placeholder":"Is there anything else we should know?","input_type":"paragraph","limit":"","limit_type":"characters","conditions":[],"wrapper_id":"wrapper-3957-5089"},{"id":"captcha-1","element_id":"captcha-1","form_id":"wrapper-5215-1284","type":"captcha","options":[],"cols":12,"conditions":[],"captcha_type":"invisible","wrapper_id":"wrapper-5215-1284"}],"settings":{"pagination-header":"bar","formName":"Contact Form","version":"1.6.2","form-border-style":"none","form-padding":"","form-border":"","fields-style":"open","validation":"on_submit","form-style":"flat","enable-ajax":"true","submission-behaviour":"behaviour-thankyou","thankyou-message":"Thank you for contacting us, we will be in touch shortly.","submitData":{"custom-submit-text":"Send Message","custom-invalid-form-message":"Error: Your form is not valid, please fix the errors!"},"validation-inline":"1","form-expire":"no_expire","use-admin-email":"true","admin-email-title":"New Client Request from Altasano Website","admin-email-editor":"<p>You have a new website form submission: <br \/>Name: {name-1} <br \/>Phone: {phone-1} <br \/>Email: {email-1}\u00a0<br \/>What type of services are you interested in?<br \/>\u00a0 {checkbox-1}<br \/>Have you received ketamine infusion therapy before?: {radio-1}<br \/>Reason for seeking treatment: <br \/>\u00a0 {textarea-5}<br \/>Referring Clinician: {text-1}<br \/>How did you hear about Altasano: {text-2}<br \/>Is there anything else we should know? <br \/>{textarea-1}<br \/>---<br \/>This message was sent from {site_url}.<\/p>","admin-email-recipients":["connect@altasano.com"],"form-padding-top":"0","form-padding-right":"0","form-padding-bottom":"0","form-padding-left":"0","form-border-width":"0","form-border-radius":"0","cform-label-font-family":"Roboto","cform-label-custom-family":"","cform-label-font-size":"12","cform-label-font-weight":"bold","cform-title-font-family":"Roboto","cform-title-custom-family":"","cform-title-font-size":"45","cform-title-font-weight":"normal","cform-title-text-align":"left","cform-subtitle-font-family":"Roboto","cform-subtitle-custom-font":"","cform-subtitle-font-size":"18","cform-subtitle-font-weight":"normal","cform-subtitle-text-align":"left","cform-input-font-family":"Roboto","cform-input-custom-font":"","cform-input-font-size":"16","cform-input-font-weight":"normal","cform-radio-font-family":"Roboto","cform-radio-custom-font":"","cform-radio-font-size":"14","cform-radio-font-weight":"normal","cform-select-font-family":"Roboto","cform-select-custom-family":"","cform-select-font-size":"16","cform-select-font-weight":"normal","cform-multiselect-font-family":"Roboto","cform-multiselect-custom-font":"","cform-multiselect-font-size":"16","cform-multiselect-font-weight":"normal","cform-dropdown-font-family":"Roboto","cform-dropdown-custom-font":"","cform-dropdown-font-size":"16","cform-dropdown-font-weight":"normal","cform-calendar-font-family":"Roboto","cform-calendar-custom-font":"","cform-calendar-font-size":"13","cform-calendar-font-weight":"normal","cform-button-font-family":"Roboto","cform-button-custom-font":"","cform-button-font-size":"14","cform-button-font-weight":"500","cform-timeline-font-family":"Roboto","cform-timeline-custom-font":"","cform-timeline-font-size":"12","cform-timeline-font-weight":"normal","cform-pagination-font-family":"","cform-pagination-custom-font":"","cform-pagination-font-size":"16","cform-pagination-font-weight":"normal","form_status":"publish","cform-color-settings":"true","radio-label":"#ffffff","button-submit-background-static":"#2e5378","cform-label-color":"#ffffff","cform-asterisk-color":"#ffffff","label-helper-color":"#333333","label-validation-background":"#fcfcfc","input-bg":"#fcfcfc","input-placeholder":"#333333","form_name":"Contact Form","admin-email-reply-to-address":"{email-1}","use-user-email":""},"client_id":null},"status":"publish","version":"1.6.2"}

    • This reply was modified 1 year, 3 months ago by Jan Dembowski.
    • This reply was modified 1 year, 3 months ago by Jan Dembowski. Reason: Fixed formatting
    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @meiraleo ,

    There is no option to upload files on this forum.

    I have an issue with importing your form because posting JSON code directly into post breaks some characters.
    Can you save JSON to txt file using code editor and then upload it to Dropbox like a service and past link here?

    kind regards,
    Kasia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @meiraleo,
    hope you’re doing well today! 🙂

    Except now there is one field ‘Desired Services’ that I created in Mailchip which is not showing up when assigning fields and no matter what I’ve tried, I can’t get it to show up. So it is 90% working except that one field.

    I tried to replicate it in my testing site, but this field is looking good:
    https://monosnap.com/file/9pqWXYZ58eljD6MJzixZ39lNZLYCFk
    https://monosnap.com/file/HlUBgzbK0CHpoZGcr0aQg9YcWONNLG

    Could you please remove any fields you don’t need in the Mailchimp site and then disconnect and reconnect the list?

    Warm regards,
    Dimitris

    Ok- so I did as you mentioned and it worked. I was able to connect all the fields but then when I did a test submission it is now giving me this error again….

    Info
    Failed to processing request : The resource submitted could not be validated. For field-specific details, see the ‘errors’ array.

    So not nothing is going into Mail Chimp.

    Plugin Support Kasia – WPMU DEV Support

    (@wpmudev-support2)

    Hello @meiraleo ,

    What is PHP version on your site?

    kind regards,
    Kasia

    PHP Version: 7.2

    Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @meiraleo

    Hope you are doing well!

    I’ve tested the form you’ve shared with us with PHP version 7.2 and could not replicate this issue.

    Based on the error the submitted field type is not matching the field type set in the MailChimp list. Would you please make sure the field’s type is matching with the these selected on MailChimp? Fr example, if a field is text type, please choose a text field type as well on a MailChimp end.

    Please advise,

    Kind regards,
    Nastia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @meiraleo

    Hope you’re doing well!

    I’m marking this topic as resolved due to recent inactivity.
    Feel free to post back here with any updates so we can carry on troubleshooting. 🙂

    Thank you,
    Dimitris

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Mail Chimp Integration – fields not displaying when assigning fields’ is closed to new replies.