Made my media library unavailable?!

  • jeffsullivan

    (@jeffsullivan)


    4 months, 4 weeks ago

    I used it in free trial mode, it optimized a handful of never-used images deep in my thousands of blog posts instead of letting me select front page ones. My home page is slow, and multiple images say “error”, with advice to upgrade the plugin. It sure looks like extortion!

    Now I can’t upload new image files. I can’t get my media library to display.

    Has this plugin completely ruined my site?

    Why is the plugin not acknowledging the issues and displaying information on how to repair the damage and regain full use of our sites?

    WordPress needs to remove/ban this plugin!

Viewing 1 replies (of 1 total)
  • Plugin Support Luis from Elementor

    (@luisrelementor)

    4 months, 3 weeks ago

    Hello Jeff,

    Thank you for sharing your experience, we’re truly sorry to hear about the trouble you’ve run into. This isn’t the experience we want for our users.

    To better understand what happened and help restore your site’s full functionality, we kindly ask you to open a support ticket with our team: https://elementor.com/help/how-to-submit-a-support-ticket/.

    Once we have the details of your setup, we’ll be able to investigate what caused the issue with your media library and guide you through the steps to resolve it.

    We appreciate your patience and the chance to make this right.

Viewing 1 replies (of 1 total)

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