Support » Plugin: WP Voice » macOS Safari microphone function is broken

  • Resolved jengalbert2022

    (@jengalbert2022)


    We are working on a page on evrmore.io where we want to collect audio recordings from the user. On macOS Safari, using WPVoice Pro, we noticed that when we hit the ‘Record button’, then allow microphone permissions, and start the recording, the microphone audio line box and the stop button appears as it should. For one second, it appears to work fine and then the audio line freezes. The stop button becomes very buggy and doesn’t register any clicks, and soon after the whole page freezes up causing us to have to close the tab. It appears to occur any time that we open up the page the first time from preview, strangely enough if we close the tab and preview again it works again. However, if we close the edit page tab and load it again along with the preview, the same issue will persist. This issue also appears to only occur on macOS Safari. On Google Chrome on macOS and Safari on iOS, the microphone works as it should. I’ve opened a similar ticket on the WPVoice website.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter jengalbert2022

    (@jengalbert2022)

    Another update is that apparently it doesn’t just freeze up the page, it freezes up the whole site including the live one.

    Plugin Contributor dna88

    (@dna88)

    Hi,

    Does it happen on the Preview mode only? What happens if you publish the page and check on the front end?

    Please share a live page link, where we can check the issue.

    Thanks

    Thread Starter jengalbert2022

    (@jengalbert2022)

    It happens in the Preview mode. We’d strongly prefer not to publish the page onto the live end and make the plugin active, as right now the plugin will freeze and cause some glitches on the live site.

    Thread Starter jengalbert2022

    (@jengalbert2022)

    If there are some settings so that the plugin would only affect the page that is being worked on rather than affecting the whole site, then we could publish the page. The page must be the only part that is affected though.

    Plugin Contributor dna88

    (@dna88)

    Publishing the page should not be a problem. The WPVoice asset files are loaded only on the page where the shortcode is inside the CF7. If there is a problem, you can remove it right away.

    Thanks

    Plugin Contributor dna88

    (@dna88)

    Closing the thread for no reply.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
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