Support » Plugin: WooCommerce Admin » Low/Out of Stock Email notifications stops when this plugin is enabled

  • Resolved danielmoorehbd

    (@danielmoorehbd)


    Hi,
    The Low/Out of Stock Email notifications stop when this plugin is enabled.
    This is a built-in feature in WooCommerce, is there anything we can do to restore this functionality?
    Many Thanks

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author psealock

    (@psealock)

    Hello @danielmoorehbd,

    WooCommerce Admin shouldn’t interfere with the logic behind Low or Out of stock email notifications. Can you reproduce the bug?

    Hi @psealock,

    We’ve disabled the WooCommerce Admin plugin now so next time a product runs low in stock I’ll let you know.

    Kind Regards

    Plugin Author Timmy Crawford

    (@timmydcrawford)

    @danielmoorehbd thanks for the report – by chance have you been able to verify that low stock emails are now working for you?

    danielmoorehbd

    (@danielmoorehbd)

    Hi @timmydcrawford,

    I’m afraid not ๐Ÿ™

    I have now disabled WooCommerce Admin and as chance would have it within minuites, I got an email notification from one of our products running low.

    Kind Regards

    Plugin Support Hari Shanker R

    (@harishanker)

    Automattic Happiness Engineer

    Hi @danielmoorehbd

    Just checking-in with you on this, to see if you want us to help you further with troubleshooting this.

    Could you try creating a staging copy of your live site (in case you don’t have one already), using a plugin like WP Staging?

    Once this is done, can you try doing a full conflict test there – with just WooCommerce and WooCommerce Admin activated? (More info on conflict tests can be found here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/) Try manually setting a product to low stock and see if the email goes through.

    In case the email still doesn’t go through, can you install the Email Log plugin in your site and then try manually setting another product to Low Stock again? Do you see the low stock emails now being reported in the logs?

    Let us know.

    Plugin Support Phillip C.

    (@phillipwoo)

    We havenโ€™t heard back from you in a while, so Iโ€™m going to mark this as resolved โ€“ if you have any further questions, you can start a new thread.

    Hi @harishanker,

    I’ve installed the Email logs plugin but it doesn’t show ๐Ÿ™

    Kind Regards

Viewing 7 replies - 1 through 7 (of 7 total)
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