Support » Plugin: Smash Balloon Social Post Feed » Love/frustration

  • Really like the plugin, EXCEPT that I have to regularly reauthenticate with Facebook. The other social media plugins don’t have this issue, so I suspect it’s all on Facebook for this frustration (hence the 5 star). I don’t want to just embed the facebook as that dings me on pagespeed results.

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  • Plugin Author smashballoon

    (@smashballoon)

    Hi @anphira,

    Thanks so much for the review, we really appreciate it! Sorry to hear of the issue. Would it be possible to submit a ticket on our website with your “System Info” from the plugin (WordPress Dashboard > Facebook Feed > Support) just so that we can take a look at your configuration to see whether there’s an issue that can be avoided? Depending on the type of feed you’re trying to display it may be avoidable to have to regularly reauthenticate with Facebook.

    Please link to this review in your ticket and ask for it to be assigned to John so that I can assist you with this.

    Many thanks,

    John

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