Refunded Me For Plugin

  • dandolino12345

    (@dandolino12345)


    2 years, 6 months ago

    Update:
    The last person I chatted with in Customer Service took great care of me and refunded me for the plugin. Thank you.

    Original Message:
    Lousy Support. I bought Schema Pro for $249 from their website. For the event schema, there were two issues. One was their timezone was set for the wrong time zone, even though it was set properly on my WP settings. They wouldn’t help out. And another issue that I proved with google documentation they were wrong about. I asked for a $249 refund, and the support never responded. This is a lousy model for customer support.

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  • Thread Starter dandolino12345

    (@dandolino12345)

    2 years, 6 months ago

    It was 17 days after I bought the plugin that I submitted a ticket about these issues. My ticket id was 146930. I have since then disabled the plugin and want my money back for simple issues that you should be able to resolve.

    Elvina Goves

    (@elvinag)

    2 years, 6 months ago

    Hello @dandolino12345,

    I am Elvina working with Brainstorm Force, the makers of Schema – All In One Schema Rich Snippets.

    First, I am sorry to hear about the earlier experience and I’d like to thank you for updating it too. 🙂

    The issue actually was faced in the paid plugin which is different than the one listed here. It was a rare thing and we needed time for the developers to look into it and understand what exactly was happening.

    Customer satisfaction is of utmost importance to us and we take that quite seriously. That is why we’ve initiated a refund for you.

    Thank you once again for updating the review and rating!

    Feel free to get in touch if you need help with anything else.

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