• These people have been terrifically responsive since we discovered there was a problem with my emails. Turns out the Great product has Great support!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author robosoft

    (@robosoft)

    Dear Martoons,

    I’m really sorry to hear it. Did you really post ticket on our website ? Maybe for some reason it’s didn’t created or something … If you tell that you even didn’t get any confirmation email. I guess it’s could related with some mail server problem.

    Could you please post your ticket here: http://robosoft.co/new-ticket
    We’ll help you to sort everything really fast.

    Plugin Author robosoft

    (@robosoft)

    Gary,

    We have sent you reply for your new ticket, but in few minutes got reply from mail server with error:

    SMTP error from remote mail server after MAIL FROM:<support_robot> SIZE=4167:
    host mx00.onand.com [XXX.XXX.XXX.XXX]: 550-Requested action not taken:
    mailbox unavailable
    550 invalid DNS MX or A/AAAA resource record

    Do you able to submit the same ticket here: http://robosoft.co/new-ticket from another email? I’ll post the same reply to you then.

    i don’t know what any of that error message means.
    show i just enter a different email address in the form field you provide?
    i will try and repost.

    Plugin Author robosoft

    (@robosoft)

    Please check mailbox. New ticket replied.

    I have to change my opinion. robosoft did a great job. i don’t know what the problem with my emails was but everything is alright now!

    Plugin Author robosoft

    (@robosoft)

    Thank you very much for your opinion. We’re really appreciate it! Feel free to contact us if you’ll have some other questions.

Viewing 6 replies - 1 through 6 (of 6 total)
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